Summary
Overview
Work History
Skills
Professionaltitle
Professional Development
Timeline
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Melissa Kuehnel

Las Vegas,NV

Summary

Goal-oriented ERP PDM professional with extensive experience in a highly regulated environment; expertise in hardware, software, systems, and compliance. Specialized in aligning product from conception, manufacturing to shipping. Exceptional communication and presentation skills with solid customer service, continuous improvement, and organizational skills. A quality-conscious collaborative team player with a commitment to excellence. Successful at collaborating with both technical and non-technical team members to meet business needs with mission-critical solutions. . Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

32
32
years of professional experience

Work History

Solutions Architect

Aristocrat Technologies Inc.
Las Vegas, NV
03.2023 - Current
  • Responsible for maintaining the inputs, outputs, and integrity of the ERP system.
  • Established and maintain the Global ECO process.
  • Oversee new product to full product lifecycle management in our ERP system for Manufacturing, Engineering, Procurement, Shipping, Parts Support, Finance, Marketing, Regulatory, and Technical Compliance.
  • Manage cleanup efforts for new ERP, CRM, Configurator, and PLM systems.
  • Including documenting and approving as-is processes, data cleanup, and migration.
  • Build and maintain healthy, respectful professional relationships with all internal and external customers, and encourage others to engage, participate, and maintain these values.
  • Analyzed business needs and crafted appropriate solutions based on best practices.
  • Identified potential risks associated with projects and developed mitigation plans.
  • Provided technical leadership during the design, implementation, testing, and deployment phases of projects.
  • Coached team members on best practices for designing robust systems architecture.
  • Performed capacity planning, performance tuning, and system optimization activities.
  • Created detailed documentation to support system deployments.
  • Worked closely with cross-functional teams including developers, product managers, QA engineers.
  • Resolved complex issues related to application integration challenges.
  • Ensured compliance with industry standards and security protocols.
  • Collaborated with stakeholders to ensure customer requirements were met.
  • Stayed up to date on business direction and processes.
  • Owned statement of work and change request contract development, construction and pricing, including status updates and communications across clients, teams and vendors.
  • Collaborated with designers, developers and engineers to bring technical solutions to life.
  • Reviewed proposed solutions to address different business needs.
  • Monitored change order requests and validated claim details.
  • Tracked change order requests and researched validity of claims based on contract scope, field conditions and other factors.
  • Made significant contributions to entire product development lifecycle for infrastructure and customer-facing solutions.
  • Met with non-technical stakeholders regularly and broke concepts down into relatable terms.
  • Mentored junior architects and developers in best practices and technical skills.
  • Established metrics and KPIs to measure the effectiveness and efficiency of architectural solutions.
  • Developed and supported implementation of company-wide business solutions.
  • Provided status updates to keep upper management informed and to reach goals.

Submissions Specialist Technical Publications/R&D

08.2006 - 10.2008
  • Process product to all jurisdictions, assuring we remain compliant for hardware, software, and systems.
  • Process jurisdictional approvals.
  • Work with outside testing labs for new products.
  • Write department procedures.
  • Perform training for new hires.

Logistics

Chemical Lime Company
Las Vegas, NV
06.2005 - 08.2006
  • Provide excellent customer service during and after office hours.
  • Directly responsible for managing the scheduling and dispatch of lime from Apex to West Coast customer base
  • Manages heavy call volume and multitasking.
  • Work with corporate receivables, setups, invoicing, and credits and debits.
  • Responsible for training and implementing procedures to assist new hires.

Customer Service Rep II

IGT
Reno, NV
05.2004 - 02.2005
  • Provided customer service to a group of accounts after the sale.
  • Used SAP and AS400
  • Worked with compliance and various departments to deliver time-sensitive product.

Player Development Rep. & Assistant to V.P. of Marketing

Rio All Suite Hotel & Casino
Las Vegas, NV
11.1997 - 02.2001
  • Participated in the creation of a new concept in Marketing, called Player Development.
  • Directly marketed to high-end customers by traveling to their home area and setting up parties and events to attract existing and future customers into visiting the casino.
  • Solely responsible for the use of three private jets for the transport of the clientele
  • Assisted the V.P.
  • Player Development/Marketing, correspondence, executive meetings, phones, memos, etc.

Casino Marketing Supervisor

Bellagio Resort & Casino
Las Vegas, NV
10.1996 - 11.1997
  • Directly responsible for the creation of the Casino Marketing Department.
  • Assisted in all training of new coordinators.
  • Responsible for collaborating with other departments to attain the goal of making the Grand Opening a success.
  • Scheduled employees, provided training, managed VIP suites, shows, parties, etc.,
  • Full comp and credit authority

Casino Marketing Coordinator/Supervisor

Treasure Island Hotel & Casino
Las Vegas, NV
10.1992 - 10.1996
  • Responsible for answering high volume calls, booking casino marketing reservations for rooms, shows, restaurants, limos, etc., and managing the casino block of rooms and shows.
  • Assisted with the creation of the Casino Marketing Manual, which outlined department procedures and guidelines.
  • Assisted in the organization of the Casino Marketing Department before the Grand Opening.
  • Provided support to all casino executives in daily operations of marketing-related areas.
  • Promoted to Marketing Supervisor in 1994, oversaw staff of over 20 employees.
  • Coordinated employee schedules, commendations, and disciplinary actions.

Executive Casino Host with Credit Authority

Paris / Bally's Hotel & Casino
Las Vegas, NV
02.2001
  • Interacted with high-end players using credit authority, responsible for marketing to high-end customer clientele, as well as generating new customers for a database.
  • Worked directly with casino table games.
  • Issued comps, paid airfare, and approved or denied credit lines.
  • Created an extensive slot clientele, dealt with disgruntled customers, and created a fun, fair environment for clients to stay and play.
  • Responsible for Nevada's Regulation 6-A statutes and guidelines for monetary transactions.

ERP Operations Supervisor and Analyst

  • Analyze and document procedures for various business units
  • Write and provide process documentation.
  • Track and analyze results from process and procedure implementation.
  • Develop and train various departments on the configurator.
  • Develop surveys for process and procedure feedback.
  • Create training documentation.
  • Start to finish project management, utilizing time management.

Skills

  • Goal-oriented ERP CM professional
  • Extensive experience in a highly regulated environment
  • Expertise in hardware, software, systems, and compliance
  • Specialized in aligning product from conception, manufacturing to shipping
  • Exceptional communication and presentation skills
  • Customer service, continuous improvement, and organizational skills
  • Quality-conscious collaborative team player
  • Commitment to excellence
  • Establishing and maintaining the Global ECO processes
  • Develop and manage KPI's
  • Product lifecycle management
  • Implementation of new ERP system, CRM, Configuration, and PLM systems
  • Building and maintaining professional relationships with internal and external customers
  • Tracking and analyzing results from processes and procedure implementation
  • Develop training material
  • Working with outside testing labs for new products
  • Writing department procedures
  • Performing training for new hires
  • Providing excellent customer service
  • Computer efficient in AS400, Microsoft D365, CRM, SalesForce, ADO, SAP, Excel, Word, VISIO, PowerPoint, Remedy, TeamCenter, Microsoft Project, Access, Manage 2000, Outlook, 6S Lean Manufacturing, APEX Fundamentals
  • Certified in CM Foundations, CM Identification, Change Management, Implementation, Principles

Professionaltitle

Solutions Architect 

Professional Development

  • Computer efficient in AS400, Microsoft D365, SAP, Excel, Word, VISIO, PowerPoint, Remedy, TeamCenter, Microsoft Project, Access, Manage 2000, InfoPath, Outlook, 6S Lean Manufacturing, APEX Fundamentals
  • Certified - CM Foundations, CM Identification, Change Management, Implementation, Principles

Timeline

Solutions Architect

Aristocrat Technologies Inc.
03.2023 - Current

Submissions Specialist Technical Publications/R&D

08.2006 - 10.2008

Logistics

Chemical Lime Company
06.2005 - 08.2006

Customer Service Rep II

IGT
05.2004 - 02.2005

Executive Casino Host with Credit Authority

Paris / Bally's Hotel & Casino
02.2001

Player Development Rep. & Assistant to V.P. of Marketing

Rio All Suite Hotel & Casino
11.1997 - 02.2001

Casino Marketing Supervisor

Bellagio Resort & Casino
10.1996 - 11.1997

Casino Marketing Coordinator/Supervisor

Treasure Island Hotel & Casino
10.1992 - 10.1996

ERP Operations Supervisor and Analyst

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Melissa Kuehnel