Melissa Kurz

Enthusiastic, dependable, and hardworking individual who excels in a challenging and professional environment seeking a challenging position utilizing my excellent Office skills and strong work ethic for the benefit of the company.

Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

• Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
• Compiled, copied, sorted, and filed records of office activities, and business transactions
• Completed and mailed bills, invoices, or checks
• Processed accounts receivable transactions; located and monitored overdue accounts
• Recorded information about financial status of customers and status of collection efforts
• Notified customers of delinquent accounts by mail and telephone to solicit payment
• Provided customer service by greeting and assisting customers, and responding to inquires
• Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.