Summary
Overview
Work History
Education
Skills
Timeline
Melissa LaBarbera

Melissa LaBarbera

Client Assistant
Utica,NY

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

4
4
years of professional experience

Work History

Client Assistant

Baird
02.2023 - Current
  • Enhanced client satisfaction by providing timely and accurate assistance with account inquiries.
  • Streamlined office processes for increased efficiency, assisting colleagues in managing their workloads.
  • Developed strong rapport with clients through consistent communication and attentive listening to their needs.
  • Collaborated with team members to optimize customer service delivery, resulting in improved client retention rates.
  • Resolved complex issues for clients, demonstrating a thorough understanding of company policies and procedures.
  • Prepared and delivered concise reports on client activity, contributing to informed decision-making by management.
  • Facilitated smooth transactions for clients by accurately processing paperwork and coordinating with internal departments.
  • Improved operational efficiency by maintaining organized records of client interactions and updating databases as needed.
  • Provided exceptional support to colleagues during peak periods, helping maintain a positive work environment under pressure.
  • Managed multiple tasks simultaneously while consistently meeting deadlines and maintaining attention to detail.
  • Contributed ideas during team meetings, fostering a collaborative environment focused on continuous improvement.
  • Anticipated the needs of high-value customers, proactively addressing concerns before they became issues.
  • Delivered personalized service experiences that exceeded client expectations, building long-term relationships based on trust and loyalty.
  • Utilized problem-solving skills when faced with challenges, implementing effective solutions to maintain client satisfaction.
  • Developed and maintained accurate records of programs and services.

Shipping and Receiving Clerk

Metal Solutions
12.2020 - Current
  • Maintained records for management reports and inventories of supplies needed
  • Received shipments from various carriers, verifying piece counts with supporting documentation
  • Prepared finished goods for shipment according to customer requirements
  • Created purchase orders for outside vendor work
  • Billed out completed jobs and called the customer's preferred carrier for pickup
  • Tracked freight incoming and outgoing for customer satisfaction
  • Filled out Customs paperwork for shipment crossing the Canadian border
  • Created and made sure all bills of lading are complete and signed by myself and the driver taking the shipment
  • Maintained all records and scheduled scrap metal to be picked up
  • Created heat tags for all incoming metal.

Secretary to the Director of Information Technology

Oneida County
12.2019 - 12.2020
  • Processed payroll
  • Requested purchase orders for all computer equipment needed
  • Requested quotes from 3 different companies before making a decision on purchasing anything needed
  • Handled onboarding for new employees and made packets of required paperwork
  • Scheduled meetings and phone calls for the Director
  • Assisted with budget planning for the year-end and the upcoming year
  • Kept spreadsheets of all purchases made and when they were paid
  • Paid the phone bill for all Oneida County employees and kept a spreadsheet of all bills and payments
  • Filed paperwork and scanned employee paperwork into the county computer system
  • Assisted in updating NYS Contracts with various businesses and worked with county attorneys to succeed with this part of my position.

Education

GED - General Studies

Oneida County BOCES, Rome, NY
11.2017

Skills

  • Professional phone etiquette
  • Attention to detail
  • Meeting coordination
  • Adaptability and flexibility
  • Multitasking capabilities
  • Administrative support
  • Conflict resolution
  • Active listening
  • CRM software knowledge
  • Client relationship building
  • Document preparation
  • Report generation
  • Empathy and understanding
  • Scheduling appointments
  • Note-taking and summarizing
  • Exceptional communication
  • Calendar management
  • Customer service orientation
  • Strong organizational skills
  • Task prioritization
  • Problem-solving abilities
  • Data entry proficiency
  • Microsoft Access
  • Customer Service
  • Maintaining Client Records
  • Client Needs Assessments
  • Data Confidentiality

Timeline

Client Assistant - Baird
02.2023 - Current
Shipping and Receiving Clerk - Metal Solutions
12.2020 - Current
Secretary to the Director of Information Technology - Oneida County
12.2019 - 12.2020
Oneida County BOCES - GED, General Studies

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Melissa LaBarberaClient Assistant