Melissa LaBuz
Buffalo
Summary
Results-driven bank teller with extensive experience in transaction processing and customer support. Proven ability to maintain accuracy and professionalism while fostering positive customer relationships and improving branch efficiency.
Overview
23
23
years of professional experience
Work History
Bank Teller
KeyBank National Association
Depew, NY
01.2025 - Current
- Process customer transactions efficiently, ensuring accuracy and adherence to banking policies.
- Assist customers with account inquiries, fostering positive relationships and enhancing customer satisfaction.
- Balanced cash drawer daily, maintaining precise records and minimizing discrepancies in financial transactions.
- Collaborated with team members to streamline operational procedures, improving overall branch efficiency.
- Help Balance Cash Vault when the Lead Teller is absent and on weekend shifts.
Store Manager
Dollar General Store
Buffalo, NY
01.2020 - 12.2024
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, conducted stock audits, and optimized product placement for increased sales.
- Trained and mentored team members, fostering a collaborative and efficient work environment.
- Implemented promotional strategies that enhanced customer engagement and drove foot traffic.
- Developed schedules and delegated tasks to maintain optimal staffing levels during peak hours.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction rates within the store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Family Dollar
Buffalo, NY
03.2003 - 01.2020
- Completed the same tasks as listed for Dollar General Store Manager Position.
Education
GED -
South Park High School
Buffalo, NYSkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Relationship building
- Customer needs assessment
Timeline
Bank Teller
KeyBank National Association
01.2025 - Current
Store Manager
Dollar General Store
01.2020 - 12.2024
Store Manager
Family Dollar
03.2003 - 01.2020
GED -
South Park High School