Melissa Lagerquist
Layton,UT
Summary
Customer-oriented Store Manager offering over 14 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Cal Ranch
Layton, UT
03.2024 - 04.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Dollar General
Midvale And Clearfield, UT
03.2010 - 03.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Clearfield High School
Clearfield, UT06-2005
Skills
- Shift Scheduling
- Team Development
- Talent Recruitment
- Store operations oversight
- Employee Training
- Retail Inventory Management
- POS Systems
- Store Merchandising
- Payroll Management
- Customer Service Management
- Loss Prevention
- Supply Ordering
- Employee supervision and motivation
- Employee Scheduling
- Work Planning and Prioritization
- Reliable
- Problem-Solving
- Store opening and closing procedures
- Staff Management
- Accurate Cash Handling
- Policies and Procedures
- Team Building and Leadership
- Leadership Development
- Special Events
- Bank and Safe Deposits
- Team Leadership
- Leading Staff Meetings
- Shift checklists
- Recruitment and hiring
- Inventory Control
- Friendly and Positive
- Inventory Management
- Team motivation
- Pricing Strategies
- Loss Prevention Procedures
- Operations
- Multitasking and Organization
- Store Opening and Closing
- Staff Supervision
- Sales Strategies
- Recruiting and Hiring
- Sales professional
- Flexible Schedule
- Employee Terminations
- Outstanding communication skills
- Relationship building and management
- Opening and closing procedures
- Customer Relations
- Delegating Work
- Cash Management
- Training and mentoring
- Budgeting and cost control
- Vendor Management
- Customer Service
- Product Merchandising
Accomplishments
- While at CAL Ranch I decreased the shrink level from over a 1% rate down to a .54%
Certification
- Propane Certified
- Forklift Certified
References
References available upon request.
Timeline
Store Manager
Cal Ranch
03.2024 - 04.2024
Store Manager
Dollar General
03.2010 - 03.2020
High School Diploma -
Clearfield High School
- Propane Certified
- Forklift Certified
Similar Profiles
Rhonda WilsonRhonda Wilson
Cashier at Cal RanchCashier at Cal Ranch
Travis KemeryTravis Kemery
Animal Health and Agriculture Sales Associate at Cal RanchAnimal Health and Agriculture Sales Associate at Cal Ranch
Alexis DraytonAlexis Drayton
Sales Associate at Cal RanchSales Associate at Cal Ranch