Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Melissa Laliberty

South China,ME

Summary

With a proven track record at Sam's Club, I excel in mentoring and operational efficiency, driving retail growth and fostering customer relationships. Leveraging skills in project management and coaching, I've led teams to exceed sales goals through innovative training and strategic promotional planning, embodying leadership that inspires achievement and collaboration.

Strategic Business Development Manager known for high productivity and efficient task completion. Possess key skills in market analysis, strategic partnership building, and sales strategy development. Excel in communication, leadership, and problem-solving to drive business growth and foster strong relationships with clients and partners.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

33
33
years of professional experience

Work History

Retail Business Development Manager

Coastal Auto Parts- NAPA
Ellsworth, ME
08.2023 - Current
  • Encourage store teams to embrace the Retail basics.
  • Perform Training in person and via Teams for Retail growth through knowledge
  • Visit with stores to help trouble shoot issues with Retail sales and standards and work with store teams to improve
  • Create Flyers and other Advertisements for stores to distribute
  • Worked with Team to create and execute events such as Milwaukee Tent Sales and Tool Show
  • Help Create and maintain Facebook posts and other social media posts
  • Create engagement through Retail Presentations in Teams Leadership calls and Team Meetings
  • Create and execute "Coastal created" planograms to highlight product

Retail Business Development Manager

NAPA Auto Parts- Corporate
Atlanta, GA
07.2015 - 08.2023
  • Involvement in creating the Retail Program for NAPA and communicate the program to both Corporate Stores and Independent stores
  • Worked with District Team on expense reports, inventories and price override reports
  • Coordinated with stores on customer reviews and escalated customer issues that arise
  • Encourage Store teams to follow the company standards on retail and create an understanding of the "Why" behind the the standards.
  • Focus on Retail sales and performance numbers and communicate this to the Team, while creating plans for improvement
  • Distribute recap of store visits with plans for improvement with targeted dated and goals

Planning Manager

Christmas Tree Shops
Augusta, Maine
03.2012 - 01.2015
  • Planned all planogram and features for the store while creating detailed instructions on the set up of the product to stocking crew
  • Ordered product for the store including everyday stocked items and seasonal placements and features
  • Perform Manager On Duty functions such as handling customer complaints, verify bank deposits and working with the front end and help move customers through the lines by utilizing other team members and organizing them
  • Opening and closing duties of Manager on Duty, ensuring store is customer ready by ensuring shelves have been recovered and product stocked on sales floor

Store Manager

Sam's Club
Bentonville, AR
10.1991 - 09.2009
  • Ensure all operations of the store are working together to meet quota goals
  • Create budget for total store and work with Assistant Managers to create their budget and ensure it rolls up to the total store budget
  • Tour store and create a plan to correct any areas of the store that are not functioning up to company standards
  • Create an environment that fosters collaboration and idea generation to help improve overall sales and standards
  • Preform annual evaluations and check ins to ensure success of associates while evaluating placements to ensure maximum employee engagement
  • Create and foster a friendly competitive environment through sales challenges and rewards
  • Ensure inventory accuracy, bill payment, bank deposits and daily/weekly/monthly reports and paperwork is completed
  • Involvement in every aspect of the business and ensure smooth operations through troubleshooting and implementing processes for improvement
  • Creating and fostering an environment that encourages a team collaboration
  • Involvement in the hiring process through interviews, orientation and ensuring the personal files are completed according to federal and state laws

Management Trainer

Sam's Club
Manchester, CT
10.1991 - 09.2009
  • Organized and instructed performance training classes for all management levels that included all aspects of the business for example: how to write an evaluation, how to form a great team, giving feedback to associates in a way that is accepting, how to talk with underperforming associates including disciplinary actions, how to perform different job duties on the sales floor for customer assistance.
  • The classes were held at a separate location consisting of 20-30 managers from 3 different districts. The managers were then brought to a local store for hands on training at a store that had maintained the highest standard as an example for the trainees.
  • Working with store management to maintain store standards for training classes through touring and giving feedback

Assistant Store Manager

Sam's Club
Bentonville, AR
10.1991 - 09.2009
  • Ensured compliance with all safety regulations throughout the store premises.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Coordinated with vendors to secure product availability
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Coached and developed store associates through formal and informal interactions.
  • As a Sales Manager worked with my sales tea on selling Memberships to businesses and also visiting and observing product not currently purchased with us and working with the businesses to increase overall purchases
  • Followed up with businesses through targeted visits and phone calls to ensure overall product and service satisfaction
  • Performed ride-along with team members for growth and business engagement

Education

Some College (No Degree) - Medical Assisting And Business

Central Maine Community College
Auburn, ME

Skills

  • Prospecting
  • Promotional planning
  • Project management
  • Operations
  • Mentoring and coaching
  • Customer relationship building
  • Relationship building and management
  • Salesforce management
  • Training and development
  • Customer service

Accomplishments

  • RBDM of the Year for Eastern Division 2 years with Corporate NAPA Auto Parts
  • Assistant Manager of the year for 4 years with Sam's Club

Timeline

Retail Business Development Manager

Coastal Auto Parts- NAPA
08.2023 - Current

Retail Business Development Manager

NAPA Auto Parts- Corporate
07.2015 - 08.2023

Planning Manager

Christmas Tree Shops
03.2012 - 01.2015

Store Manager

Sam's Club
10.1991 - 09.2009

Management Trainer

Sam's Club
10.1991 - 09.2009

Assistant Store Manager

Sam's Club
10.1991 - 09.2009

Some College (No Degree) - Medical Assisting And Business

Central Maine Community College

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Melissa Laliberty