Melissa Lall

Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries.

Build customer relationships by responding to customer communications via email, fax, and mail.

Work with air and ground transportation partners to handle shipments.

Receive and track purchase orders from Importers/Overseas offices for pending air shipments.

Retrieve shipment details, and handle all documentation for cargo release and data entry for each shipment.

Answer all customer inquiries in accordance with Customer Service Policy standards.

Further, increase customer satisfaction and business share through proactive and regular contact.

Communicate with and ensure release of freight from air carriers

Notify customer/customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices.

Set up and coordinate deliveries to customer.

Handle and manage all customer contact at file level regarding exceptions.

Additional projects as directed.

Track and trace shipment in and out of US.

Billing (Apple account).

Ensure compliance with all Transportation Security Administration (TSA), Federal Aviation Administration (FAA), Customs and Border Protection (CBP), and all other applicable regulatory guidelines.

Data capture and input are required for airline computer systems or other cargo software applications, such as 'Voyager and Nomad'.

Assign shipments to relevant computer systems in accordance with airline booking and load planning.

Ensure compliance with special cargo including, but not limited to RMD, RFL, ICE, RNG, RFS, PEP, AVI, HUM, VAL, and other airline-specific products.

Ensure special cargo is dispatched to relevant flights in time to meet scheduled departure.

Break down Airwaybills (AWBs) in accordance with airline requirements.

Prepare computer manifest and other records in accordance with airline procedure, including Dangerous Goods (DG), 'Notification To Captains' (NOTOCs), and other relevant documents.

Check for accuracy of completeness.

Send special handling emails/messages in accordance with airline requirements and regulations.

Release flights and check for completion of data transfer between computer systems to the extent possible.

Ensure documents are filed with CBP in accordance with required deadlines

Initiate freight discrepancy action where required.

Monitor acceptance of specialty products, including Valuables (VAL) and Vulnerable (VUN), ensuring secure storage as required.

Helped customers reroute, plan trips, and board flights.

Escorted unaccompanied minors and disabled customers to boarding gate

Receive payment for baggage, seat upgrades, etc.

Responsible for all aspects of ticketing process, printing, and reissuing

Helping customers with routing, trip planning, and gate boarding.

Escort unaccompanied minors and disabled passengers throughout airport.

Work diligently in a dynamic work environment positively adapt to changes and quickly find resolutions to problems by understanding customer needs and maintaining professionalism.

Work consistently in public areas surrounded by other people and be able to understand and respond to a variety of questions about travel information.

Face-to-face interactions with customers during check-in process.
Complied with company and customer’s expectations regarding professionalism, knowledge, accuracy, and timeliness of service.
Collection of cash for overweight baggage.
Greeting and assisting airline customers in courteous manner.
Checking in customers and assisting them in ticketing and reservation procedures.
In exceptional cases, helping customers rebook itineraries and get boarding passes.
Ushering customers onto aircraft. Assisting staff members for smooth and safe operations matching standards of company.
Making announcements for customer information.

Check-in passengers.
Assist passengers in Customs.
Verify passengers’ documentation.
Accept check-in and carry-on baggage to ensure compliance with company requirements.
Direct passengers to boarding areas.
Re-accommodate passengers in case of missed connections/cancellations/delays. When required, escort passengers to designated hotel, assure that agreed services are provided by hotel, provide information regarding flight status, and coordinate wake-up and pick-up.
Issue accountable documents (Visa etc.).