Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Lamb

Lapeer,MI

Summary

Knowledgeable Executive Housekeeping Manager with strong background in managing housekeeping operations. Successfully led teams to maintain high standards of cleanliness and efficiency in upscale environments. Demonstrated leadership and team-building skills, along with keen eye for detail and excellent organizational abilities.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Executive Housekeeping Manager

Hoilday Inn Express
02.2024 - 03.2025
  • Managed daily operations of housekeeping department to ensure high cleanliness standards and guest satisfaction.
  • Oversaw training and development of housekeeping staff to enhance service quality and operational efficiency.
  • Implemented inventory control procedures for cleaning supplies, reducing waste and ensuring resource availability.
  • Conducted regular inspections of guest rooms and public areas to maintain compliance with brand standards.
  • Collaborated with front desk team to address guest concerns promptly, improving overall service experience.
  • Developed scheduling systems for housekeeping staff to optimize labor management and coverage during peak hours.
  • Streamlined communication between departments to enhance workflow and promote a cohesive working environment.
  • Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
  • Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
  • Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
  • Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
  • Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
  • Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
  • Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
  • Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
  • Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.

Package Handler

FedEx
08.2024 - 02.2025
  • Operated scanning equipment to accurately track package movement and inventory levels.
  • Sorted packages for efficient distribution, ensuring timely processing in high-volume environment.
  • Maintained cleanliness and organization of work area to enhance safety and productivity.
  • Collaborated with team members to optimize workflow and improve overall efficiency.
  • Inspected packages for damage, ensuring quality standards were upheld before shipment.
  • Executed daily tasks with attention to detail, minimizing errors during sorting processes.
  • Adapted quickly to changing priorities in fast-paced warehouse setting, demonstrating flexibility and reliability.

Housekeeper

Hoilday Inn Express
03.2021 - 08.2024
  • Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
  • Assisted in laundry operations, ensuring timely processing and high-quality presentation of linens.
  • Utilized cleaning equipment and supplies effectively to uphold safety standards and operational efficiency.
  • Conducted thorough inspections of rooms post-cleaning to ensure adherence to quality standards.
  • Collaborated with team members to streamline housekeeping processes and improve service delivery.
  • Responded promptly to guest requests, providing exceptional customer service during their stay.
  • Trained new staff on cleaning protocols and best practices for maintaining hotel standards.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Housekeeper

Best Western Hotel
05.2018 - 03.2023
  • Implemented inventory control measures for cleaning supplies, minimizing waste and optimizing resources.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.

Education

High School Diploma -

Lapeer Community High School
Lapeer, MI

Skills

  • Customer service focus
  • Housekeeping
  • Task delegation
  • Strong leadership
  • Staff training and development
  • Inventory control
  • Policy enforcement
  • Recruiting and interviewing
  • Time management expert
  • Teamwork and collaboration
  • Problem-solving
  • Health and safety compliance

Timeline

Package Handler

FedEx
08.2024 - 02.2025

Executive Housekeeping Manager

Hoilday Inn Express
02.2024 - 03.2025

Housekeeper

Hoilday Inn Express
03.2021 - 08.2024

Housekeeper

Best Western Hotel
05.2018 - 03.2023

High School Diploma -

Lapeer Community High School

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