Melissa Lamberts
Jenison,MI
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
Work History
Utility Clerk
Houston County Landfill
Kathleen, GA
05.2024 - 10.2024
- Checked and processed invoices for accuracy, ensuring all information was correct.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Answered telephone, provided information and assistance, took and relayed messages to appropriate personnel.
- Managed customer inquiries regarding payment information.
- Prepared daily bank deposits for cash receipts from customers.
- Ensured timely processing of customer payments via cash or check.
Front Office Assistant
Eyesight Associates
Warner Robins, GA
08.2021 - 04.2023
- Maintained front desk to provide a positive first impression.
- Answered office phone and emails to schedule appointments.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Collected copays and account balance payments, and updated account records.
- Handled incoming calls and directed calls to the appropriate department or employee.
- Ensured compliance with HIPAA regulations regarding patient privacy rights.
- Provided administrative support to coworkers, taking on additional tasks during high volume periods.
Administrative Assistant
Servpro of Houston County
Kathleen, GA
03.2021 - 08.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accurate department and customer records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Write estimates and photo reports to be sent to insurance companies for approvals needed while providing services to our mutual customers.
- Sorted and distributed incoming faxes, emails, and letters for office distribution.
Assistant Property Manager
Monster Self Storage
Warner Robins, GA
10.2019 - 03.2021
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Checked common areas regularly to keep them neat, clean, and free of debris.
- Monitored inventory levels and placed new orders for merchandise to keep supply well stocked.
- Made sure to follow all policy rules when starting the auction process with tenants. If the unit was eligible for auction, it was placed on storageauctions.com.
Front of House Employee
Chick-fil-A
Kathleen, GA
08.2018 - 10.2019
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Answered phone calls and answered inquiries.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
Education
GED -
Jenison High School
Jenison, MI05-2006
Skills
- Cash handling expertise
- Administrative Support
- Database entry
- Appointment Scheduling
- Clerical Support
- Mail handling
- Office Administration
- Filing
- Data Entry
- Excel spreadsheet
- Reliable and trustworthy
- Planning and organizing
- Problem Resolution
Timeline
Utility Clerk
Houston County Landfill
05.2024 - 10.2024
Front Office Assistant
Eyesight Associates
08.2021 - 04.2023
Administrative Assistant
Servpro of Houston County
03.2021 - 08.2021
Assistant Property Manager
Monster Self Storage
10.2019 - 03.2021
Front of House Employee
Chick-fil-A
08.2018 - 10.2019
GED -
Jenison High School
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