Melissa Landa

Outgoing and motivational instructor, tailoring classes to a group of individuals, well suited for students of all backgrounds. Focused on educating clients on the anatomy and building strength within each member's physical and mental well being.

• Vigilant when writing routines in order to accommodate needs that differ amongst each individual's needs, goals, concerns and/or injuries.
• Excellent communication and interpersonal skills, fostering positive relationships with clients and creating a supportive community.
• Strong knowledge of anatomy, physiology, and nutrition to provide holistic fitness guidance.
• Demonstrating exercises with proper form and technique, ensuring clients' safety and effectiveness in their workouts.
• Provide continuous support and motivation, adapting strategies to maintain clients' enthusiasm and commitment.
• Receives positive feedback from clients, resulting in a need to add classes to the schedule to meet client demand, an increase in referrals and repeat business.
• Promoted additional classes and available services to members.

Accomplished Hospitality Trainer with a passion for developing top-performing teams, with the use of my interpersonal skills and over 20 years of experience within the industry. Accustomed to collaborating with managers to hone in on elevated service, food and beverage knowledge, pairings and sales. I have a successful track record in opening new restaurant locations, conducting engaging training sessions on topics including: guest relations, sales, communication, conflict resolution, operational procedures, food and beverage education, and overall customer satisfaction.

• Played a key role in the pre-opening preparations of 3 new restaurant locations, contributing to a successful launch.
• Conducted orientation sessions to assess skill levels and areas of strength and weakness.
• Strong aptitude for team leadership, training, and development, resulting in motivated staff and exceptional guest experiences.
• Exceptional ability to design and deliver effective training programs that foster employee growth and improve operational efficiency.
• Proficient in assessing training needs, developing curriculum, and conducting engaging workshops.
• Collaboration with department heads to identify training needs and tailor programs to address specific challenges and opportunities.
• Providing strong leadership in daily operations, ensuring seamless service and adherence to quality standards.
• Demonstrating success in cultivating positive team cultures

Collaborative manager with successful team leadership, focused to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of employees, clients, and guests in dynamic, fast-paced settings. Successful in maximizing employee performance and team productivity to meet customer and company needs.

• Managed day-to-day operations, including supervision and assignment delegation for 70 FOH team members.
• Executed new training initiatives to improve skills and develop leaders from within.
• Managed the front of house staff during the two months of highest sales and profit in the history of the corporate company.
• Maintained low turnover within my department, with an incentive to promote hosts to servers, and the ability to do so for the first time in 5 years.
• Lead employee performance reviews to discusses improvement strategies with each team member.
• Coached and mentored new employees to maximize team performance.
• Evaluated operational trends and made proactive adjustments to improve relationships between front and back of house staff.
• Consistently met financial targets with close monitoring of expenses, and labor hours.
• Oversaw team recruitment, performance and scheduling.
• Maintained open and professional team relationships to quickly identify and resolve issues, in all departments.
• Determined efficient work schedules for the team on weekly basis to keep each shift efficiently and properly staffed.
• Analyzed employee work loads to meet seasonal fluctuation needs.
• Maintained high level of morale and team-work through positive communication with 100+ employees.
• Oversaw orders and inventory for office supplies, and front of house inventory.
• Responded to employee inquiries regarding payroll and timekeeping.
• On-boarding of new employees in time reporting and payroll systems.
• Managed payroll and time/attendance systems.

Dependable and knowledgeable server successful at providing high-quality customer service to guests. Upbeat, friendly and always anticipating customer needs to facilitate enjoyable dining experiences.

• Extensive training in efficiency and consistently delivering high-quality service, always going above and beyond what is expected.
• Skilled in memorizing the menu including ingredients, with a deep and broad knowledge of wines and appropriate entree pairings, while assisting guests with a menu in an informative and helpful way.
• Maintained excellent grooming standards.
• Frequently praised for hospitable personality and conflict resolution skills.
• Actively participated in training and education to further self-development.
• Proficiency in steps of service.
• Communicated effectively with management, co-workers, and guests, ensuring all incidents are promptly reported to management.
• Properly followed safety and sanitation guidelines.
• Often scheduled as "Checkwait", ensuring all table sections and side work were completed correctly and with thorough cleanliness.
• Handled shift-end financial reports, with consistent accuracy.
• Educated new servers on the steps of service, company expectations, memorization strategies, and how to deliver information in an upbeat manner.
• Praised by management for being a fast and efficient worker, requiring little supervision.