Melissa Landry
Slidell,LA
Summary
Medical Assistant experience excelling in patient care coordination and clinical documentation. Proven ability to enhance clinic efficiency through effective appointment management and compliance with HIPAA standards. Skilled in vital sign monitoring and committed to delivering compassionate, patient-focused care.
Also experienced as an Administrative Assistant, providing strong support in scheduling, data entry, file management, and multitasking in fast-paced environments. Proficient in Microsoft Office Suite, Google Workspace, and electronic filing systems.
As a Social Media Coordinator, adept at creating and scheduling engaging content, increasing online visibility, and maintaining brand voice across platforms like Instagram, Facebook, and TikTok. Skilled in basic graphic design using Canva and social media analytics tools.
Worked as a Receptionist with a strong focus on professionalism, customer service, and front desk operations. Experienced in handling high call volumes, managing calendars, greeting clients, and maintaining a welcoming office environment.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Ochsner Medical Center OBGYN
01.2018 - 12.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Receptionist/Social Media/Administrative Assistant
Louisiana Dental Center
01.2009 - 04.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with planning office events and meetings for smooth execution.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created social media content with consistent content and tone.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
- Educated colleagues on social media best practices, including proper use of hashtags, post formatting, and platform-specific features.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
Education
Licensed Practical Nursing - Nursing
Delta Technical College
Covington LA11.2012
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Medical terminology
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Procedure assistance
- Electronic health records
- Electronic medical records
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Medical records management
- Patient care coordination
Timeline
Medical Assistant
Ochsner Medical Center OBGYN
01.2018 - 12.2018
Receptionist/Social Media/Administrative Assistant
Louisiana Dental Center
01.2009 - 04.2017
Licensed Practical Nursing - Nursing
Delta Technical College