Melissa Lane-Mann
Goshen,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
20
20
years of professional experience
Work History
Direct Support Professional
Access:Supports For Living
01.2018 - Current
- Assisted with daily living activities, running errands, and household chores.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Recorded status and duties completed in logbooks for management.
- Administered Medications, g-tube feedings, medical care/aide
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Assistant Residential Manager
Crystal Run Village Inc.
03.2016 - 11.2017
- Conducted regular performance evaluations for staff members, identifying areas for improvement as well as recognizing their achievements in meeting goals set forth in individual development plans.
- Ensured compliance with state regulations by conducting regular safety inspections and monitoring staff performance closely.
- Managed, scheduled and determined workload for multiple staff members.
- Reported and documented maintenance requests and scheduled appropriate services.
- Improved resident satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated community events and social activities to promote resident engagement and build a sense of community within the facility.
- Developed individual treatment goals based on history and diagnosis.
- Assisted in budget development and financial management to optimize resource allocation for maximum benefit to residents.
Certified Nursing Assistant
Middletown Park Rehabilitation And Health Care Center
08.2015 - 11.2015
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Pharmacy Technician
Target
04.2008 - 10.2015
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Managed opening and closing duties for pharmacy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Deli Clerk
ShopRite
08.2007 - 10.2007
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
Pharmacy Technician
CVS Pharmacy
09.2003 - 04.2007
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Managed opening and closing duties for pharmacy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
No Degree - Esthetics
Capri Cosmetology Learning Center
Newburgh, NY06.2019
Certified Nursing Assistant - Certified Nursing Assistant
Orange-Ulster BOCES
Goshen, NY07.2015
High School Diploma -
Goshen Central High School
Goshen, NY06.2007
Skills
- Resident Care Partner
- Diet and Nutrition
- Caring Companionship
- Medication Management
- Care Planning
- Goal Setting
- Vitals Monitoring and Documentation
- Time Management
- CPR Certification
- First Aid Certification
- Certified in CPR/AED
Timeline
Direct Support Professional
Access:Supports For Living
01.2018 - Current
Assistant Residential Manager
Crystal Run Village Inc.
03.2016 - 11.2017
Certified Nursing Assistant
Middletown Park Rehabilitation And Health Care Center
08.2015 - 11.2015
Pharmacy Technician
Target
04.2008 - 10.2015
Deli Clerk
ShopRite
08.2007 - 10.2007
Pharmacy Technician
CVS Pharmacy
09.2003 - 04.2007
No Degree - Esthetics
Capri Cosmetology Learning Center
Certified Nursing Assistant - Certified Nursing Assistant
Orange-Ulster BOCES
High School Diploma -
Goshen Central High School
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