Melissa Langarica
Las Vegas,NV
Summary
Dynamic and detail-oriented professional with extensive experience at Planet Hollywood, excelling in advanced communication and operational efficiency. Proven track record in enhancing customer satisfaction through effective problem-solving and training initiatives. Skilled in data analysis and report generation, driving continuous improvement and team collaboration to achieve high standards in housekeeping and guest services.
Professional operator well-prepared for roles requiring high standards and results-oriented focus. Extensive experience in managing operational status boards, ensuring accuracy and timeliness of information. Reliable team collaborator with proven ability to adapt to changing needs and deliver consistent results. Key skills include operational efficiency, clear communication, and teamwork.
Experienced with managing operational status boards to ensure accurate and timely updates. Utilizes effective communication and real-time problem-solving to streamline operations. Knowledge of coordinating with teams to maintain operational efficiency and adapt to dynamic environments.
Professional hospitality worker with substantial experience in maintaining guest satisfaction and room cleanliness. Demonstrates strong teamwork and adaptability, ensuring seamless operations. Skilled in housekeeping tasks, attention to detail, and creating welcoming environment. Known for reliability and effective problem-solving in fast-paced settings.
Overview
14
14
years of professional experience
Work History
Status Board Operator/Guest Room Attendant
Planet Hollywood
09.2011 - Current
- Operated and monitored status boards to ensure accurate and timely information dissemination.
- Coordinated communication between departments to enhance operational efficiency and workflow.
- Provided real-time updates on project statuses, facilitating informed decision-making for management.
- Implemented process improvements that streamlined operations and reduced response times.
- Analyzed data trends from status boards to identify areas for operational enhancement.
- Led team meetings to discuss board updates, enhancing team collaboration and goal alignment.
- Developed training materials to support ongoing staff development and knowledge sharing initiatives.
- Enhanced team collaboration with timely and accurate data management on the status board.
- Collaborated with multiple departments and served as a central point of contact for information flow through status board updates.
- Boosted customer satisfaction with quick resolutions based on up-to-date information from the status board.
- Maintained confidentiality and security of sensitive company information while working as Status Board Operator.
- Contributed to continuous improvement initiatives by identifying areas of inefficiency through close observation of work processes.
- Minimized downtime during equipment malfunctions or other disruptions by swiftly notifying appropriate teams using the status board system.
- Maximized operational continuity by developing contingency plans and communicating them effectively using the status board during unforeseen events.
- Reduced response time to incidents by promptly updating critical information on the status board.
- Optimized resource allocation by effectively tracking personnel, equipment, and job progress on the status board.
- Expedited troubleshooting efforts with clear documentation of issues encountered during daily operations on the status board.
- Strengthened interdepartmental relations through prompt communication and efficient sharing of relevant data via the status board.
- Ensured compliance with safety protocols by diligently monitoring work permits and related statuses in realtime.
- Supported overall organizational goals with diligent maintenance of key performance indicators on the status board.
- Streamlined communication between departments for smoother workflow by providing real-time updates on the status board.
- Facilitated swift decision-making during emergencies by providing crucial information via the status board.
- Increased shift productivity by ensuring smooth handovers through precise documentation of ongoing tasks.
- Provided valuable input for process optimization through comprehensive analysis of historical data from previous shifts'' records maintained at Status Board Operator position.
- Assisted in meeting project deadlines by closely monitoring task progress and flagging potential delays for management attention.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Improved operational efficiency by monitoring and maintaining accurate status board information.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Maintained cleanliness and presentation of guest rooms to ensure high standards of hospitality.
- Inspected rooms for maintenance needs, reporting issues promptly to management.
- Enhanced guest satisfaction by addressing special requests and preferences during room preparation.
- Implemented quality control measures to ensure consistency in cleanliness and service delivery across all rooms.
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Reported damages, disturbances and shortcomings to supervisor.
- Adhered strictly to hygiene protocols when handling laundry items, preventing cross-contamination between clean and soiled materials.
- Replenished guest room water glasses, toiletries, and paper products.
- Exercised politeness and discretion when dealing with guests and guest property.
- Proactively reported possible security risks or suspicious activities observed within guest spaces, ensuring the safety of guests and hotel property.
- Streamlined room preparation process, ensuring timely availability for new guests.
- Collaborated with front desk staff to communicate room statuses, enhancing customer service efficiency.
- Assisted housekeeping team in achieving high cleanliness standards for all guest rooms.
- Trained new Guest Room Attendants on company policies and procedures, maintaining a high standard of performance across the team.
- Received positive feedback from guests regarding attention to detail and cleanliness of rooms.
- Participated in regular safety trainings to ensure compliance with industry regulations and hotel guidelines.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Checked appliances in guest rooms to determine good working order.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Handled requests for extra linens, toiletries and other supplies.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Polished fixtures to achieve professional shine and appearance.
- Returned emptied garbage receptacles to proper locations.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Collaborated with housekeeping team to uphold efficiency in room turnover rates.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Inspected rooms to identify and address maintenance issues, improving overall guest experience.
- Inspected rooms to confirm adherence to department standards.
- Contributed to the achievement of department goals by consistently meeting or exceeding assigned quotas for daily cleanings.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Boosted repeat bookings by going above and beyond expectations with personalized touches within cleaned rooms.
- Consistently met strict timelines for check-in readiness by meticulously organizing workloads.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Education
High School Diploma -
El Dorado High School
Las Vegas, NV06.2009
Skills
- Advanced communication
- Software navigation
- Information processing
- Report generation
- Customer service
- Cleaning practices
- Cleaning and sanitation
- Customer service-focused
- Vacuuming and sweeping
- Workload prioritization
- Cleaning bathrooms
- Housekeeping
- Waste disposal
- Folding clean laundry
- Team building
- Dusting furniture
- Cleaning techniques
- Sanitation standards
- Chemical handling
- Task delegation
- Department coordination
- Staff motivation
- Inventory control
- Staff scheduling
- Document control
- Inter-department collaboration
- Regulatory compliance
- Data archiving
- Room inspection
- Room occupancy verification
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Clear communication
- Creative thinking
- Active listening
- Adaptability and flexibility
- Decision-making
- Timekeeping
- Inspection skills
- Work inspection
- Microsoft office
- Task prioritization
- Task assignment
- Time management
- Administrative skills
- Organizational skills
- Effective communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Status Board Operator/Guest Room Attendant
Planet Hollywood
09.2011 - Current
High School Diploma -
El Dorado High School