Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Langenheder

Spokane,WA

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

10
10
years of professional experience

Work History

Executive Assistant

Cinder
09.2023 - Current
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Handled confidential and sensitive information with discretion and tact.

STORE MANAGER

Starbucks
10.2017 - Current
  • Manages with integrity, honesty and knowledge that promote the culture and values of Starbucks
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

DEPARTMENT LEAD MANAGER

Old Navy
06.2016 - 12.2018
  • Managed a team receiving store products in back of house
  • Inventory Specialist supporting in movement of products for seasonal changes
  • Cashier Coach supporting in training new employees.

WEEKEND RECEIVING SUPERVISOR

Northwest Christian Thrift Store
02.2014 - 12.2015
  • Supervised a team receiving donations on weekends
  • Facilitated ensuring the product was in good condition before placing on floor for customers.

CUSTOMER SERVICE SPECIALIST - TENANT SCREENING

Acranet
02.2015 - 11.2015
  • Cashier, Customer Service Associate
  • Verifications and Background Screening
  • Specialist in Tenant Screening
  • Criminal Research
  • Verifications of Employment
  • Processed Rental Applications
  • Client Facing customer service in regards to report processing.

Education

Bachelor of Science (B.S.) - Business Administration

WESTERN WASHINGTON UNIVERSITY
Bellingham, WA
08.2014

Skills

  • Scheduling
  • Risk Management
  • Staff Management
  • Business Writing
  • Administrative Support
  • Quality Control
  • Expense Reporting
  • Strategic Planning

References

  • Jacquie Brownell, Product Manager, Acranet, (509) 324-1241, Jacquie.brownell@acranet.com, Former Manager
  • Kelsey Reeves, Store Manager, Starbucks, (509) 499-4613, Kelsey.Reeves@gmail.com, Former Manager/Current Mentor
  • Kayla Gregory, Director of HR, (541) 910-6616, kayla@cindercannabis.com

Timeline

Executive Assistant

Cinder
09.2023 - Current

STORE MANAGER

Starbucks
10.2017 - Current

DEPARTMENT LEAD MANAGER

Old Navy
06.2016 - 12.2018

CUSTOMER SERVICE SPECIALIST - TENANT SCREENING

Acranet
02.2015 - 11.2015

WEEKEND RECEIVING SUPERVISOR

Northwest Christian Thrift Store
02.2014 - 12.2015

Bachelor of Science (B.S.) - Business Administration

WESTERN WASHINGTON UNIVERSITY

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Melissa Langenheder