Melissa Lanina

Increased customer satisfaction through efficient and friendly service.

Managed a high-volume of orders during peak hours, maintaining accuracy and speed.

Memorized the menu and drink recipes.

Collaborated with team members to streamline the order process, reducing wait times.

Created lasting professional relationships with customers, collaborating with local businesses in the city.

Enhanced customer experience by crafting specialty coffee drinks daily.

Trained and mentored four new hires.

Maintained a calm demeanor during periods of high volume or unusual events to uphold operational standards and set a positive example for the shift team.

Communicated with management to ensure the team responded as necessary to maintain a positive environment during each shift.

Followed operational policies and procedures, including those related to cash handling and security, to ensure employee safety during each shift.