Melissa Lapena

• Sort clothing and household donations.
• Organize clothing to be sold in stores.
• Maintained clean, neat, and operational facilities to serve program needs.
• Assisted with special events.
• Mentored new volunteers, fostering supportive and inclusive team environment.

Mother of two

• Conducted comprehensive credit analyses to determine borrower eligibility and minimize default risks.
• Continuously updated knowledge of industry trends and changing regulations to inform sound decision making.
• Maintained compliance with regulatory standards and guidelines, mitigating potential risks to organization.
• Reduced processing times for mortgage applications, ensuring prompt customer service and satisfaction.
• Effectively managed workload to ensure timely completion of all assigned tasks while maintaining focus on quality.
• Increased customer satisfaction levels by providing clear explanations of underwriting decisions and addressing concerns promptly.