Melissa Brunson
Surprise,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
RCC
Park Senior Villas
Goodyear, AZ
01.2024 - Current
- Responded promptly to emergency situations such as falls or illness by assessing the situation and implementing appropriate interventions.
- Monitored residents' medical records and documented changes in condition or behavior.
- Facilitated staff meetings to discuss resident's progress and any concerns that may arise.
- Supervised staff during their shifts ensuring tasks are completed correctly.
- Created an environment that was conducive to physical, mental, emotional, spiritual growth of each resident.
- Monitored vital signs such as temperature, pulse rate, respiration rate, blood pressure.
- Provided support and guidance to residents in daily living activities.
- Administered medications as prescribed by physicians according to established policies and procedures.
- Collaborated with interdisciplinary team members to coordinate care services.
- Provided direct care services including bathing, dressing, grooming, toileting, feeding.
- Conducted regular rounds of the facility to ensure quality of care standards were met.
- Maintained confidentiality of all resident information according to HIPAA regulations.
- Ensured compliance with safety protocols, infection control procedures, and other policies and regulations.
- Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
- Aided residents with ambulation and use of walkers, canes and wheelchairs.
- Assisted residents with daily living activities as designated in care plans.
- Recorded patient conditions and vital signs before and after medical operations.
- Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Provided close monitoring and observation of at-risk patients.
Resident Services Director
The Woodmark at Sun City
Sun City, AZ
12.2015 - 12.2023
- Developed and implemented comprehensive resident services program.
- Conducted assessments to identify residents' needs and develop plans of action for their care.
- Advised residents on their rights under relevant laws such as Fair Housing Act or Americans With Disabilities Act.
- Coordinated with other departments to ensure that all services are provided in a timely manner.
- Ensured compliance with all applicable laws, regulations, policies, procedures, standards.
- Assisted families with crisis intervention when needed.
- Provided training opportunities for staff on topics related to resident services.
- Supervised staff members responsible for providing direct services to residents.
- Actively participated in weekly team meetings to discuss caseloads and best practices for serving clients.
- Maintained accurate records of clients' progress and updated case notes regularly.
- Monitored the progress of residents in achieving goals outlined in individual service plans.
- Scheduled and oversaw new resident move-ins and developed, planned and implemented new resident orientation program with focus on stress-free, seamless transitions.
- Performed ongoing assessments to pinpoint resident needs, established optimum service plans and built medication system in full compliance to state, federal and company regulations.
- Conducted regular rounds to keep residents and areas safe and secure.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Developed and deepened relationships with residents and fellow staff.
- Interfaced with residents to address and resolve complaints or grievances.
Manager/Stylist
SmartStyle Hair Salon
Destin, FL
09.2010 - 11.2015
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Education
Certification - Caregiver/Med Tech/Manager
Arizona Medical Training Institute
Mesa, AZ05-2014
Certification/License - Cosmetology
North Okaloosa School of Technology
Fort Walton Beach, Florida10-1990
High School Diploma -
Burrillville High School
Harrisville, RI06-1988
Skills
- CPR Certified
- Care Planning
- Budgeting and finance
- Healthcare regulations
- First-aid and CPR
- HIPAA understanding
- Medical terminology knowledge
- Strong leadership
- ADL support
- Mobility Assistance
- Toileting assistance
- Patient assistance
- Personal Hygiene Assistance
- Vital signs monitoring
- Patient transportation
- Compassionate Caregiving
- Range of motion exercises
- Clinical Documentation
- Dementia Care
- Infection Control
- Medication Administration
- Patient Care
Timeline
RCC
Park Senior Villas
01.2024 - Current
Resident Services Director
The Woodmark at Sun City
12.2015 - 12.2023
Manager/Stylist
SmartStyle Hair Salon
09.2010 - 11.2015
Certification - Caregiver/Med Tech/Manager
Arizona Medical Training Institute
Certification/License - Cosmetology
North Okaloosa School of Technology
High School Diploma -
Burrillville High School
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