Melissa Larsen
Hazard,NE
Summary
Excellent communication skills. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
PSE/PTF-Sales and Service Distribution Associate
United States Postal Service
02.2021 - Current
- Greet and interact with customers, offer assistance with products, sales and promotions, and provide a good customer experience
- Handle and process customer purchases and returns of products and services
- Unload and sort letters, flats, and parcels to the appropriate route
- Conducted research to address shipping errors and packaging mistakes.
- Collaborated with team members to meet daily production goals and deadlines.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Dietary Supervisor
Rose Lane Nursing Home
10.2019 - 02.2021
- Collaborated with various departments to create and maintain care plans to meet each resident’s needs
- Excellent communication skills
- Ordered all food and supplies for the dietary department; maintained inventory; helped unload the truck twice a week
- Improved patient satisfaction by developing and implementing dietary plans tailored to individual needs.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Set and oversaw weekly and special event menu plans.
- Collaborated with interdisciplinary healthcare teams to create customized care plans that enhanced patients'' overall health outcomes.
- Monitored food preparation, production, and plating for quality control.
- Created the schedule for the 14 member dietary team
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Radiologic Technologist
First Care Medical/Ravenna Medical Clinic
01.2011 - 12.2019
- Roomed patients, assisted with taking vitals or doing any necessary lab tests/blood draws
- Took x-rays as ordered
- Answered phone calls
- Scheduled patient appointments
- Assisted patients in scheduling referral appointments
- Scanned all information into patient EMR’s
- Cultivated a positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
- Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
- Contributed to a safe working environment by adhering to all radiation safety guidelines and protocols.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Participated in continuing education programs related to radiology.
- Evaluated images for technical quality and accuracy.
- Instructed patients on proper positioning for imaging.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
- Explained imaging procedures to patients, offering comfort and assistance.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Temporary Radiologic Technologist
VA Nebraska-Western Iowa Health Care System
01.2010 - 12.2011
- Uploaded all disks with patient information to our system
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Ensured compliance with all state and federal regulations governing radiation exposure by maintaining proper documentation and following established protocols during every examination.
- Contributed to a safe working environment by adhering to all radiation safety guidelines and protocols.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
- Prepared and positioned patients for imaging procedures.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Customer Service Representative
Town & Country Bank
01.2002 - 12.2007
- Assisted customers with managing their bank accounts
- Data entry; cash balancing
- Excellent communication working with 4 bank branches
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
Education
Bachelor’s Degree - Radiation Science Technology
University of Nebraska Medical Center
Omaha, NE05.2010
Associate’s Degree - General Studies Courses
Central Community College
Grand Island, NE12.2009
Skills
- Communicating with variety of people
- Keeping information confidential
- Managing time to complete all tasks
- Utilize problem solving for best results
- Excellent teamwork skills
- Adaptable to change
- Loading and unloading
- Inventory Control
- Deadline Adherence
- Maintaining safety standards
- Stock organization
- Prioritization
Volunteer Experience
- Helps with VBS at Grace/Faith Lutheran Churches during the summers.
- Organized the Jr Jays Wrestling facebook page to keep parents updated about upcoming meets and camp opportunities.
- Coached girls youth volleyball and basketball teams.
References
- Dr J.M. Finkner, 308-440-7877
- Julie Keaschall, APRN, 308-440-9312
- Therese Hulinsky, Postmaster, 308-452-4100
Certification
- [Name of Certification] [Issuing Organization]
Affiliations
- American Registry of Radiologic Technologists (ARRT)
- American Society of Radiologic Technologists (ASRT)
Timeline
PSE/PTF-Sales and Service Distribution Associate
United States Postal Service
02.2021 - Current
Dietary Supervisor
Rose Lane Nursing Home
10.2019 - 02.2021
Radiologic Technologist
First Care Medical/Ravenna Medical Clinic
01.2011 - 12.2019
Temporary Radiologic Technologist
VA Nebraska-Western Iowa Health Care System
01.2010 - 12.2011
Customer Service Representative
Town & Country Bank
01.2002 - 12.2007
Associate’s Degree - General Studies Courses
Central Community College
- [Name of Certification] [Issuing Organization]
Bachelor’s Degree - Radiation Science Technology
University of Nebraska Medical Center
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