Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Melissa Latty

Melissa Latty

Maysville ,GA

Summary

Dynamic Sales Specialist with proven success at The Home Depot, excelling in relationship building and upselling. Leveraged product knowledge to exceed sales targets and enhance customer satisfaction. Skilled in consultative selling and lead generation, fostering long-term client loyalty through exceptional service and effective problem-solving.

Overview

15
15
years of professional experience

Work History

Sales Specialist

The Home Depot
05.2024 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
  • Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
  • Expanded customer base with targeted prospecting and lead generation efforts.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Achieved or exceeded company-defined sales quotas.
  • Informed customers of promotions to increase sales productivity and volume.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to event marketing, sales and brand promotion.
  • Set and achieved company defined sales goals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Customer Service Cashier

Circle K
05.2021 - 03.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.

Label Technician

Global Tech
03.2016 - 03.2018
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Manufactured and issued a large volume of labels on a daily basis.
  • Ensured daily entry and submission of correct documentation.
  • Conducted regular inventory checks to maintain optimal stock levels.
  • Completed documentation for low inventory items.
  • Supported assembly line tasks to fulfill daily production objectives.
  • Confirmed products aligned with quality specifications.

Office Assistant

Mofield Landscape
02.2012 - 05.2016
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Coordinated meeting schedules and logistics, leading to smoother operations and better time management.

Cashier

Golden Pantry
07.2010 - 05.2013
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.

Education

GED -

Jackson County Comprehensive
Jackson, GA

Skills

  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling
  • Sales expertise
  • Sales training
  • Inventory maintenance
  • Objection handling
  • Consultative selling
  • Product recommendation
  • Product and service knowledge
  • Customer service
  • Customer relationship building
  • Lead generation
  • Negotiation tactics
  • Systems and software expertise
  • Product and service sales
  • Lead prospecting
  • Product promotions

Accomplishments

Top sales performer, Regions top protection plan seller,

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Timeline

Sales Specialist

The Home Depot
05.2024 - Current

Customer Service Cashier

Circle K
05.2021 - 03.2023

Label Technician

Global Tech
03.2016 - 03.2018

Office Assistant

Mofield Landscape
02.2012 - 05.2016

Cashier

Golden Pantry
07.2010 - 05.2013

GED -

Jackson County Comprehensive

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