Melissa Lavie
Miami Beach,FL
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Miami Beach Community Health Center
06.2021 - 01.2023
- Greeting patients and their caregivers on arrival.
- Collecting information such as patient details, medical history, billing, and insurance information, etc.
- Preparing patient admission and discharge documentation.
- Informing patients and their caregivers of hospital procedures, policies, and protocols.
- Providing patients with billing and payment information.
- Dealing with patient questions, concerns, and issues.
- Performing general administrative tasks.
Retail Sales Associate
Macys
11.2018 - 02.2020
- Listening to customers concerns and handling complaints and returns.
- Giving detailed explanations of services or products.
- Working with a sales team to create better methods to address customer complaints .
- Reviewing customer accounts and transactions while resolving issues.
- Communicating with customers in-person, through email or chat, over the phone or on social media
Retail Sales Associate
Rainbow Shops
11.2018 - 02.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Associate of Arts - Pre-Nursing
Miami Dade College
Miami, FL12.2023
High School Diploma -
Miami Beach Senior High
Miami Beach, United States06.2019
Skills
- Medical Terminology
- Customer service
- Goal-Oriented
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Miami Beach Community Health Center
06.2021 - 01.2023
Retail Sales Associate
Macys
11.2018 - 02.2020
Retail Sales Associate
Rainbow Shops
11.2018 - 02.2020
Associate of Arts - Pre-Nursing
Miami Dade College
High School Diploma -
Miami Beach Senior High