Melissa Lawrence
Portland,Oregon
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Executive Director
Sapphire Healthservices, Liberty Pointe
Gresham, OR
01.2022 - Current
- Partnering with Executive Director to oversee Mental Health/Special Behavioral Unit of 50 residents
- Program clientele are those who have mental health and drug addiction
- Create Dining Services Program; menu planning Reinvent culture of community Resolve issues identified by residents, family members, staff or outside representatives Staff training, development, and tracking Interdisciplinary Team Support and involvement Special projects for RDO Back-up for Business Office Manager
- Melissa Lawrence
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
- Supported and assisted executive director in management of facility budgets and business practices.
- Monitored overtime and addressed staffing and scheduling issues with department leaders.
- Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.
- Tracked monthly performance of community in relation to budget and intervened with corrective actions.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
Community Programs Supervisor, Options Counselor
NWSDS, Tillamook County DHS
Tillamook, OR
08.2021 - 10.2021
- Promote Community Programs offered through DHS
- Oversight and management of Meals on Wheels meal sites in Tillamook County; training, and managing volunteer program Options Counseling and referrals to DHS State of Oregon Programs for consumers Medicare and Medicaid trained Community Partnerships; Chamber, Habitat for Humanity, Food Roots Meal Program, and
- Built relationships with residents, families and community.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated program referrals for community-based resources.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Executive Director
Brookdale Senior Living Facility
Forest Grove, ALF
01.2021 - 05.2021
- Hired to provide leadership, improve employee morale, establish excellence in customer service and resident relations
- Increase revenue through census Streamline policies and procedures; survey readiness Oversight of Clinical Team Resolve issues identified by residents, family members, staff or outside representatives Oversee and Lead Department Heads with their budgets and labor; revenue and expense
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Established new customer service and problem resolution processes to improve client satisfaction rates.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
General Manager/Executive Director
Melissa Lawrence, Spruce Point Assisted Living & Memory Care, Florence ALF
Florence, OR
11.2019 - 11.2020
- Hired by owners to assist with getting community out of stop placement and back into compliance; cleared 56 citations within 45 days
- Assisted community of 90 beds back into budget, move community forward with new leadership, and rebuilt reputation
- Implementation of Policies and Procedures, Oversees Community Budget, Works to resolve issues identified by residents, family members, staff or outside representatives Oversee and Lead Department Heads with their budgets and labor; revenue and expense Lead the Clinical Team and monitor compliance and resolution for resident health-related issues and concerns Oversees the Recruitment and Retention of qualified staff Maintains and Facilitates open lines of communication: daily, weekly and monthly reports Promotes positive employee relations and retention
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
- Prioritized and allocated valuable resources to meet business targets.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Established new customer service and problem resolution processes to improve client satisfaction rates.
- Interviewed, supervised and motivated 90 staff members to achieve optimal productivity.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Executive Director
Prestige Five Rivers Tillamook, ALF
Tillamook, OR
01.2018 - 10.2019
- Provides direct supervision of community operations of an Independent and Assisted Living Community of 88 beds
- Ability to operate community within budget, assess and problem-solve financial issues and assess training needs to staff
- Problem-solve resident issues with skills to expedient solutions in a safe manner
- Ensures that Census expectations are met; Oversees Community Budget, Works to resolve issues identified by residents, family members, staff or outside representatives Manage Health Services Department; Care plans meet state codes Certified QE for Background Check Unit, Oversees Recruitment and Retention of qualified staff, Maintains and Facilitates open lines of communication: daily, weekly and monthly reports Promotes positive employee relations
Executive Director
Melissa Lawrence, Revere Court of Portland, Maple Valley & Riverside Living, ECF
Portland, OR
11.2014 - 05.2017
- Responsible for daily operations of the community while partnering with Cascadia Behavioral Health to maintain the quality of life for those who live with dementia and mental health illnesses
- Census Building, Responsible for Payroll and HR Duties, Manage Clinical Department and Oversee Medication Administration Systems, Menu and Dietary Planning, Certified QE for Background Check Unit, Manage Maintenance and Housekeeping Departments ,Conduct Annual Training for Employees, Business Officer Responsibilities; Billing and Personal Incidental Funds, and Rep Payee
Administrator/Memory Care Program Manager
Russellville Park
Portland, OR
02.2012 - 09.2014
- Develop behavioral modification of systems to include Life Enrichment Program, Facilities Management,
- Dietary Guidelines, Safety & Risk Management, Staff Development, Budget, and Overall
- Daily Operations
- Created a resident need-based staffing pattern Designed strategies for staff fluctuation and overtime management Develop a “5 Star Fun” Program to enhance meaning in the lives of those who live with
- Dementia/Alzheimer’s Disease Generate Revenue and Profitability while minimizing expenses Creating Industry Standard for an Exceptional Memory Care Program Maintaining 100% occupancy census for 18 months Implemented systems to improve efficiency Developed Budget Designed and implemented a recreation therapy program A community sales advisor by networking with community Active member of management team in developing community standards Monitor effective, safe, and accurate medication administration processes Identifies and develops mechanism to track high-risk and high-volume activities, and improve quality of life Assists families to identify community resources to support resident health/psychosocial needs
Designee in Charge/Resident Care Manager
Radiant Senior Living/Farmington Square Gresham
Gresham, OR
11.2005 - 02.2012
- In a community with 68 beds and 4 buildings, was responsible for delivering consistent superior care for older adults in Enhanced and Memory Care
- Trained other RCMs on corporate policy & procedure Management of Patient Care Participated in progressive disciplinary process, promotions, and evaluations for 50+ staff Involved in decisions affecting general operations Contact and relationship building for outside vendors Service Plan development from assessment to implementation Partnered with Marketing Team to increase census and match financial goals
Education
No Degree - Mental Health Disorders
Tuality Healthcare Center For Geriatric Psychiatry
Hillsboro, ORAdministrator License Oregon Health Care Association -
State of Oregon
Salem, OR01.2018
Some College (No Degree) - Long Term Care Administration
Oregon Health Care Association
Tualatin, ORCertified First Aide Trainer American Safety -
American Health Institute
Port Richey, FL2007
Associates in Mental Health - Dementia/Alzheimer's Disease
Mt Hood Community College
Gresham OR06.2003
Skills
- Personnel Oversight
- Operational Analysis
- Office Supplies and Inventory
- Industry Expertise
- Effective Communicator and Public Speaker
- Employee Coaching and Motivation
- Administrative Oversight
- Departmental Support
- Executive Leadership
- Managing Operations and Efficiency
Accomplishments
- Mentored new employees and provided detailed feedback on milestones, resulting in a 40% increase in overall job satisfaction within 8 months.
- Supervised team of 90 staff members.
Certification
- State of Oregon Administration License - 1/2018 to present
Timeline
Assistant Executive Director
Sapphire Healthservices, Liberty Pointe
01.2022 - Current
Community Programs Supervisor, Options Counselor
NWSDS, Tillamook County DHS
08.2021 - 10.2021
Executive Director
Brookdale Senior Living Facility
01.2021 - 05.2021
General Manager/Executive Director
Melissa Lawrence, Spruce Point Assisted Living & Memory Care, Florence ALF
11.2019 - 11.2020
Executive Director
Prestige Five Rivers Tillamook, ALF
01.2018 - 10.2019
Executive Director
Melissa Lawrence, Revere Court of Portland, Maple Valley & Riverside Living, ECF
11.2014 - 05.2017
Administrator/Memory Care Program Manager
Russellville Park
02.2012 - 09.2014
Designee in Charge/Resident Care Manager
Radiant Senior Living/Farmington Square Gresham
11.2005 - 02.2012
No Degree - Mental Health Disorders
Tuality Healthcare Center For Geriatric Psychiatry
Administrator License Oregon Health Care Association -
State of Oregon
Some College (No Degree) - Long Term Care Administration
Oregon Health Care Association
Certified First Aide Trainer American Safety -
American Health Institute
Associates in Mental Health - Dementia/Alzheimer's Disease
Mt Hood Community College
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