Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Lawrence

Canton,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Customer Service position. Ready to help the team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Disney Cruise Lines Customer Service Rep

Self Employed
09.2009 - 02.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls quickly to avoid on-hold wait times.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally

Comcast Billing Representative

Self Employed
09.2009 - 02.2020
  • Met customer call guidelines for service levels, and handled time, and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Reviewed and solved account and billing discrepancies.

Education

No Degree - Medical Billing And Coding

DeVry University
Naperville, Illinois
12.2024

GED -

Cuyahoga Community College
Cleveland, OH
05.2023

Skills

  • Account Updating
  • Data Collection
  • Data Entry
  • Documentation
  • Microsoft Outlook
  • Computer Proficiency
  • Active Listening
  • Medical Terminology Knowledge
  • Critical Thinking
  • Customer Service
  • Microsoft Excel
  • Technical Support
  • Problem-Solving Abilities
  • Microsoft Office Suite

Timeline

Disney Cruise Lines Customer Service Rep

Self Employed
09.2009 - 02.2020

Comcast Billing Representative

Self Employed
09.2009 - 02.2020

No Degree - Medical Billing And Coding

DeVry University

GED -

Cuyahoga Community College
Melissa Lawrence