Melissa Lawrence
Wichita Falls,TX
Overview
16
16
years of professional experience
Summary
Accomplished Customer Care advocate at Wichita Clutch a div. of Regal Rexnord and Inside Sales Representative with proven results at Tower Extrusions Ltd. Proficient in CRM, Salesforce, and adept at developing new business, building strong client relationships that enhance sales performance, self-driven, motivated, with a passion for everything I do. Known for detail-oriented approach and effective communication, consistently exceeding established performance metrics.
Work History
Customer Care Advocate II
Wichita Clutch
08.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with product selection and guided them through purchasing processes.
- Committed to working late to achieve daily/weekly/monthly plant/dept. goals.
- Learned company policies and procedures to effectively support customer needs.
- Maintained detailed records of customer interactions to enhance service quality.
- Collaborated with team members to improve response times for customer queries.
- Adapted quickly to new software tools for tracking customer feedback and concerns.
- Engaged in ongoing training sessions to develop communication and problem-solving skills.
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
- Used effective time management strategies to handle fluctuating workloads without sacrificing quality or accuracy.
- Streamlined communication channels for quicker problem-solving and increased customer loyalty.
- Contributed to process improvements by offering valuable input during team meetings and brainstorming sessions.
- Kept up-to-date with industry trends, product updates, and policy changes to provide knowledgeable assistance at all times.
- Participated in ongoing training opportunities to expand skillset and stay current on best practices for delivering superior support.
Salesforce Manager
Wichita Clutches
08.2024 - Current
- Oversaw production schedules, ensuring timely delivery of high-quality products.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Collaborated with cross-functional teams to streamline workflows and optimize resource allocation.
- Conducted regular training sessions to enhance staff skills and safety awareness.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Inside Sales Representative
Tower Extrusions
08.2019 - 08.2024
- Managed customer inquiries to provide accurate product information and resolve issues efficiently.
- Developed strong relationships with prospects to enhance customer engagement and retention efforts.
- Conducted market research to identify potential leads and support sales initiatives effectively.
- Collaborated with cross-functional teams to ensure timely order processing and fulfillment accuracy.
- Utilized CRM software to track sales activities, maintain client records, and generate reports.
- Assisted in preparing sales presentations that highlighted product features and benefits for clients.
- Trained new team members on sales processes, tools, and best practices for successful outreach.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
Dental Assistant
Olney Family Dentistry
08.2009 - 09.2019
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with product selection and guided them through purchasing processes.
- Committed to working late to achieve daily/weekly/monthly plant/dept. goals.
Education
High School Diploma -
Olney High School
Olney, TX05.2006
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Adept multi-tasker
- Email and phone etiquette
- Driven
- Organized and efficient
- Data entry
- CRM proficiency
- Order management
- Documentation and reporting
- New business development
- Goal setting
- Sales expertise
- Salesforce CRM
- Salesforce
- Prospect Follow-up
- Database management
- Goals and performance
- Verbal and written communication
- Dependable
- Multitasking Abilities
- Time management
Timeline
Customer Care Advocate II
Wichita Clutch
08.2024 - Current
Salesforce Manager
Wichita Clutches
08.2024 - Current
Inside Sales Representative
Tower Extrusions
08.2019 - 08.2024
Dental Assistant
Olney Family Dentistry
08.2009 - 09.2019
High School Diploma -
Olney High School
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