MELISSA L. DEESE
Salisbury,NC
Summary
Highly motivated and results-oriented professional with 22 years of dental and office management experience. Maintaining an efficient workflow that fosters effective relationships, trust, respect, and professionalism is a top priority. Skilled in office administration, financial reporting, insurance billing, and daily operations coordination to deliver exceptional customer service. Proficient in managing complex programs, prioritizing tasks, and utilizing strong organizational and communication skills to ensure project success. Proven track record of promoting team collaboration and adaptability in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Community Dental Program Coordinator I
Cabarrus Health Alliance
08.2021 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Processing Assistant VI
Cabarrus Health Alliance
03.2020 - Current
- Entering consent form data
- Verification of insurance
- Scheduling dental appointments
- Answering phones and triage of patient needs
- Processing referrals and medical consults
- Collecting payment for services
- Managing registration process (check-in, check-out) of patients
Community Dental Mobile Processing Assistant IV
Cabarrus Health Alliance
10.2019 - 03.2020
- Entry of consent forms data for students and patients
- Scheduled dental appointments
- Verified insurance
- Processed students at school and patients at clinic site for dental appointment
- Made followed up calls to parent/guardian of students for continuing care at CHA Dental Offices and/or referrals to dental specialist offices
- Organized, set-up and dismantled mobile equipment at all clinical location sites
Rural Carrier Associate
USPS
06.2018 - 10.2019
- Carried mail and parcels in a timely and professional manner
- Worked to improve efficiency continuously
- Interacted with customers as necessary to resolve questions or concerns while performing normal duties
Office Manager
Cornelius Dentistry
06.2017 - 04.2018
- Created, established, and managed internal office protocols and procedures to ensure office functioned efficiency
- Filed all dental insurance claims with appropriate narratives and attachments for payment
- Served all patients enthusiastically as they arrived and directed all staff to do the same
- Maintained the dental clinic’s budget, general ledger, and accounting systems
- Supervised the processing of insurance and secondary insurance claims
- Assisted patients with applying for credit and other financial assistance
- Provided the dentist with administrative and practical support when asked
- Marketed to re-brand current dental office to bring in more new patients into already established dental practice
Practice Manager
Steelecroft Dental
11.2015 - 04.2017
- Trained all front office on policies and protocols of the office, to include my office, as well as two other general dental offices in our Dental Group. Assess all employees directly under me for ninety-day new hire review, and annual review of employees. Handle all hiring for all offices in dental group
- Filed all dental insurance claims with appropriate narratives and attachments for payment
- Performed billing and book keeping duties to include all payments from patient or dental insurance companies
- Maintained clear, organized, dental records, and reports to ensure office was compliant with all ADA, OSHA and HIPAA regulations
- Coordinated marketing and budget office expenses, arrange staff meetings, and handle payroll.
- Increased practice profits by 57% in 2016 alone by maximizing schedules, budge, and work flow processes
- Skillfully managed facility operations as a functioning practice manager for a multi-million-dollar company
Office Manager
Gorelik Family Dentistry
12.2014 - 08.2015
- Increased practice profits by 40% by maximizing schedules and work flow processes
- Demonstrated competence in practice leadership, communication and professionalism by following and administering policies and procedures
- Coached team members to examine work processes, creation solution and measure improvements to reduce cost
- Exhibited outstanding customer service with the patient as the number one priority
- Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy
- Led clinical teams in delivering care services that promoted oral health
- Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates, and coordination financial reporting
Office Manager
Associates in Oral & Maxillofacial Surgery, PA
10.2013 - 11.2014
- Confidently managed the overall operations of oral surgery and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance
- Certified that equipment and supplies were properly maintained for quality patient care and safety
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care
- Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments
Assistant Office Manager, Financial Coordinator, PRC, Dental Assistant II & Treatment Coordinator
Dental Works
10.2007 - 09.2013
- Developed and achieved financial and practice growth goals.
- Reviewed customer survey information to prioritize areas of improvement.
- Routinely collaborated with department managers to correct problems and improve services.
- Verified patients’ eligibility and claims status with insurance agencies.
- Precisely completed appropriate claims paperwork, documentation, and system entry.
Education
Anatomy I: Prerequisite for Dental Hygiene School
Cape Fear Community College
Wilmington, NC01.2005
Biology I: Prerequisite for Dental Hygiene School
Pitt Community College
Greenville, NC01.2004
Dental Assistant I
NC Dental Assistant Training School
Charlotte, NC01.2001
Pre-Liberal Arts: Pre-Liberal Arts
Mitchell Community College
Statesville, NC01.1997
High School Diploma - undefined
West Rowan High School
01.1996
Skills
- Resource management expertise
- Excellent time management skills
- Effective workflow management
- Quality improvement competency
- Strong customer service skills
- Able to master new skills quickly
- Strong interpersonal skills
- Embraces teamwork, but also enjoys working independently
- Proficient in dental practice management software, Windows 10, Microsoft Word, Outlook
- Dental Assistant, x-ray, and CPR certified
- OSHA and HIPAA compliant
- Strategic planning
- Proactive mindset
- Office administration
- Program management
Timeline
Community Dental Program Coordinator I
Cabarrus Health Alliance
08.2021 - Current
Processing Assistant VI
Cabarrus Health Alliance
03.2020 - Current
Community Dental Mobile Processing Assistant IV
Cabarrus Health Alliance
10.2019 - 03.2020
Rural Carrier Associate
USPS
06.2018 - 10.2019
Office Manager
Cornelius Dentistry
06.2017 - 04.2018
Practice Manager
Steelecroft Dental
11.2015 - 04.2017
Office Manager
Gorelik Family Dentistry
12.2014 - 08.2015
Office Manager
Associates in Oral & Maxillofacial Surgery, PA
10.2013 - 11.2014
Assistant Office Manager, Financial Coordinator, PRC, Dental Assistant II & Treatment Coordinator
Dental Works
10.2007 - 09.2013
Biology I: Prerequisite for Dental Hygiene School
Pitt Community College
Dental Assistant I
NC Dental Assistant Training School
Pre-Liberal Arts: Pre-Liberal Arts
Mitchell Community College
High School Diploma - undefined
West Rowan High School
Anatomy I: Prerequisite for Dental Hygiene School
Cape Fear Community College
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