Melissa Lebedeff
Cedar Park
Summary
Dynamic professional with a proven track record at Dell Children's Medical Center, excelling in patient care coordination and community engagement. Mastered HIPAA compliance and critical thinking, enhancing patient satisfaction and streamlining operations. Demonstrated exceptional time management and communication skills, significantly improving service delivery and team collaboration.
Overview
11
11
years of professional experience
Work History
Assistant Office Operations
Dell Children's Medical Center
05.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Library Generalist
Cedar Park Public Library
08.2018 - 09.2022
- Managed diverse collections, ensuring the availability of relevant materials to meet patrons'' needs.
- Trained new staff members, promoting a culture of professional development and continuous learning.
- Implemented circulation policies that maintained an optimal balance between accessibility and preservation of materials.
- Partnered with local schools to support curriculum objectives by providing tailored resources and assistance.
Patient Care Coordinator
Hearing Aid Express
02.2014 - 08.2018
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Education
High School Diploma -
Cross Roads High School
Malakoff, TX05-1998
Skills
- Fast learner
- Community engagement
- Critical thinking skills
- Time management
- HIPAA compliance
- Computer skills
- Appointment scheduling
- Attention to detail
- Assessment and evaluation
- Patient relations
- Team collaboration
- Insurance verification
- Verbal and written communication
- Patient care coordination
- Patient care
- Data entry
- Electronic resources
- Patient confidentiality
- File and record keeping
- Patient records management
- Support services
Timeline
Assistant Office Operations
Dell Children's Medical Center
05.2023 - Current
Library Generalist
Cedar Park Public Library
08.2018 - 09.2022
Patient Care Coordinator
Hearing Aid Express
02.2014 - 08.2018
High School Diploma -
Cross Roads High School
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