Melissa Ledesma
Waterloo,IA
Summary
Desire a position to best utilize my skills and experience within the healthcare field.
Overview
18
18
years of professional experience
Work History
Caregiver
Deirks HomeInstead
Waterloo, IA
07.2023 - Current
- Provided personalized care and companionship to seniors, enhancing quality of life.
- Assisted with daily living activities, promoting independence and dignity for clients.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Developed and implemented individualized care plans based on client needs and preferences.
- Trained new caregivers on best practices for patient care and safety protocols.
- Coordinated transportation for clients to appointments, ensuring timely arrival and support.
- Maintained accurate documentation of care provided, ensuring compliance with regulations.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided safe mobility support to help patients move around personal and public spaces.
Patient Access Representative
Mercy One
Waterloo, IA
08.2022 - 08.2023
- Managed patient registration and scheduling, ensuring accurate data entry and compliance with health regulations.
- Facilitated insurance verification processes to enhance patient access and minimize billing discrepancies.
- Coordinated effective communication between patients and healthcare providers to improve service delivery.
- Trained new staff on patient access protocols, enhancing overall team efficiency and performance standards.
Caregiver
HomeInstead Dierks Senior Care
Waterloo, IA
02.2015 - 12.2021
- Create daily client logs per working shift, to keep track of personal progress
- Provide personal cares per individual to ensure a healthy living condition
- Communicate effectively and timely to supervisor for any changes to person served during work shift
- Assist individual with transportation needs to and from medical appointments, personal shopping, and community outings
Sandwich Makers
Panera Bread
Waterloo, IA
10.2014 - 12.2014
- Followed OSHA and Safety policies and procedures while in kitchen and cleaning the lobby
- Able to receive customers’ order and build sandwich to specification
- Operated dishwasher, ovens, and soup wells as trained
- Organized and rotated freezer during each working shift
Route Driver & Merchandiser
Dakota News
Cedar Falls, IA
02.2014 - 09.2014
- Delivered merchandise to and from location to ensure product sales
- Coordinated product to ensure new product was selected and purchased
- Organized new product within the store
- Fulfilled drop invoice requests per store site
Cashier & Sales Support
JC Penny
Waterloo, IA
09.2011 - 02.2014
- Examined product to ensure product was placed in correct department
- Trained co-workers’ to performing job tasks
- Able to receive and count back money transaction
- Validated customers’ request and communicated positive customer service
Laborer
Cedar Valley Recycling
Waterloo, IA
05.2011 - 09.2011
- Examined product and collected needed product to displace in bin requested
- Communicate with supervisor when product was broken on the line to ensure safety
- Able to work as a team player ensuring the line continued to move throughout each shift
- Accomplished needed task per shift to organized recyclable product
Laborer
Metro Area Redemption Center
Cedar Falls, IA
07.2010 - 05.2011
- Sort and prepared product to ensure safe transfer to destination
- Monitored invoice to ensure correct amount of inventory left the building
- Identified product and placed product in correct locations throughout building
- Able to work as a team and generate effective communication
Consumer-Directed Attendant Care (CDAC)
Home Health Care State of Iowa
Waterloo, IA
06.2008 - 09.2008
- Provided opportunities needed to fulfill resident’s personal living skills
- Represented individual as their payee to ensure money management was completed
- Organized and scheduled times for pick-up of transportation
- Prepared and documented information of incidents of injuries, behavioral concerns, and intake of medications
Education
Certificate - Patient Access & Front Desk
Hawkeye Community College
Waterloo, IADiploma - High School Diploma
Expo Alternative High School
Waterloo, IASkills
Mandatory Reporter: Child and Dependent Adult Abuse
National Career Readiness Certificate (NCRC)
Health Insurance Portability and Accountability Act (HIPAA)
Basic Life Support (BLS)
Punctual
Team Player
Determined
Positive Customer Service
Organized
Time Management
Communication
Following Directions
Timeline
Caregiver
Deirks HomeInstead
07.2023 - Current
Patient Access Representative
Mercy One
08.2022 - 08.2023
Caregiver
HomeInstead Dierks Senior Care
02.2015 - 12.2021
Sandwich Makers
Panera Bread
10.2014 - 12.2014
Route Driver & Merchandiser
Dakota News
02.2014 - 09.2014
Cashier & Sales Support
JC Penny
09.2011 - 02.2014
Laborer
Cedar Valley Recycling
05.2011 - 09.2011
Laborer
Metro Area Redemption Center
07.2010 - 05.2011
Consumer-Directed Attendant Care (CDAC)
Home Health Care State of Iowa
06.2008 - 09.2008
Certificate - Patient Access & Front Desk
Hawkeye Community College
Diploma - High School Diploma
Expo Alternative High School