Melissa Ledezma
Woodstock,GA
Summary
I am authorized to work in the US for any employer. I have been an accomplished Store Manager with in-depth experience consistently rising through ranks. This includes being well-versed in sales, personnel management, training employees and inventory management. I am dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Aerospace Medical Technician
Air Force
10.2024 - Current
- Ensured proper maintenance of medical equipment through regular inspections, calibration, and repairs as needed.
- Educated patients about treatments, medications and home care for conditions.
- Streamlined patient record management, ensuring accurate documentation and timely reporting of medical information.
- Interviewed patients to obtain medical histories and collected current stats such as height, weight and blood pressure.
- Assisted doctors, nurses and other staff with completing surgeries and non-invasive procedures.
- Optimized patient outcomes through diligent monitoring and follow-up care after initial treatment interventions.
- Enhanced patient care by conducting thorough medical assessments and administering appropriate treatments.
- Scheduled appointments and surgeries for patients.
- Collected and safely handled specimens for laboratory tests.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Followed all safety protocols and took necessary precautions while providing care.
Server
El Ranchero
11.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Head Cashier
Lowe's
09.2022 - 11.2022
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs. I assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments as well as checks, cash and credit purchases or refunds.
- Resolved escalated customer disputes with special actions such as discounts.
- Helped customers complete purchases, locate items and join reward programs.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Store Manager
Papaya Clothing
08.2020 - 08.2022
- Offered hands-on assistance to customers, assessed needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, as well as traveled to banks in order to make deposits.
- Completed regular inventory counts to verify stock levels.
- Increased sales revenues and reviewed sales and gross profit reports to determine options for increasing market growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Aeropostale
11.2018 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise as well as prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Business Administration in Accounting - Accounting
Kennesaw State University
Kennesaw, GA12-2023
Skills
- Transaction Monitoring
- Managing Operations and Efficiency
- Administration and Reporting
- Scheduling and Coordinating
- Monetary Transactions
- Overseeing Employees
- Store Opening and Closing Procedures
- Cash Deposits and Receipts
- Medical charting
- Managing records
- Patient assessment
- Emergency medical response
- Maintaining documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- EMT - Certified Emergency Medical Technician
- BLS Certified
- Certified in Microsoft Excel
Timeline
Aerospace Medical Technician
Air Force
10.2024 - Current
Server
El Ranchero
11.2022 - 12.2023
Head Cashier
Lowe's
09.2022 - 11.2022
Store Manager
Papaya Clothing
08.2020 - 08.2022
Sales Associate
Aeropostale
11.2018 - 08.2020
Bachelor of Business Administration in Accounting - Accounting
Kennesaw State University
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