Melissa Lee
Midland,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical, detail-oriented, team player, and strong work ethic.
Overview
17
17
years of professional experience
Work History
Office Manager
Pegaso Energy Services, LLC
11.2019 - 01.2024
- Support company operations by maintaining office systems and supervising staff.
- Maintain office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
- Provide historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
- Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.
- Design and implement office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
- Complete operational requirements by scheduling and assigning employees; following up on work results.
- Keep management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
- Maintain office staff by recruiting, selecting, orienting, and training employees.
- Maintain office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.
- Achieve financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Contribute to team effort by accomplishing related results as needed.
- Billing: Creating invoices using Quickbooks, Point of Rental Software, Fire Online.
- Accounts Receivable: Maintain bookkeeping databases and spreadsheets, updating information as needed, communicate with previous clients and customers to request payment and arrange payment plans, collect payment from customers and accurately record it into the system, create reports and balance sheets that document overall profits and losses, update client accounts based on payment or contact information.
- Accounts Payable: Managing accounts payable using Quickbooks and Point of Rental software, handling accounts payable for separate entities and vendors, analyzing workflow processes, establishing and maintaining relationships with new and existing vendors,ensuring bills and payroll are paid in a timely and accurate manner while adhering to departmental procedures, processing due invoices for payments, comparing purchase orders, prices, terms of payment and other charges, processing transactions and performing accounting duties such as account maintenance, recording entries and reconciling books of accounts.
Accounts Receivable Manager
Branson Sherman Construction, Inc
09.2017 - 11.2019
- Set objectives for the accounts receivable team that align with the accounting department's goals.
- Monitor processing of invoices.
- Ensure timely collection of payments.
- Conduct credit checks.
- Negotiate with clients in non-payment cases.
- Prepare monthly forecasting reports.
- Organize records of invoices, bills and deposits.
- Ensure high-quality invoicing and collection procedures that comply with the law.
- Support Accounts Receivable Clerks on a daily basis and train new team members.
- Ensure all team members follow the accounting principles.
Office Assistant
Royal Oilfield Services LLC
01.2017 - 09.2017
- Organize office and assist associates in ways that optimize procedures
- Sort and distribute communications in a timely manner
- Create and update records ensuring accuracy and validity of information
- Schedule and plan meetings and appointments
- Monitor level of supplies and handle shortages
- Resolve office-related malfunctions and respond to requests or issues
- Coordinate with other departments to ensure compliance with established policies
- Maintain trusting relationships with suppliers, customers and colleagues
- Perform receptionist duties when needed
- Prepare and process expense reports, invoices and various reports.
Customer Service Representative
TR Lodging Enterprises
01.2016 - 01.2017
- Serving customers by providing product and service information
- Resolving product and service problems, attracting potential customers by offering and answering product and service questions
- Opening customer accounts by recording account information
- Maintaining customer records by updating account information
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintaining financial accounts by processing customer adjustments
- Preparing product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed.
Executive Assistant
Grupo Imperial Corporativo
01.2009 - 01.2013
- Answering routine correspondence
- Answering telephone and giving information to callers, takings messages, or transferring calls to appropriate individuals
- Arranging travel schedules and reservations
- Composing and distributing meeting notes, correspondence, and reports
- Filing correspondence and other records
- Greeting and welcome visitors, determining nature of business, and conducting visitors to employer or appropriate person
- Locating and attaching appropriate file to incoming correspondence requiring reply
- Mailing newsletters, promotional material and other information
- Maintaining calendar and coordinating conferences and meetings
- Making copies of correspondence and other printed matter
- Opening incoming mail and routing mail to appropriate individuals
- Ordering and dispensing supplies
- Preparing and mailing checks
- Providing customer services such as, order placement and account information.
Call Agent
Blue Cross Blue Shield
01.2007 - 01.2009
- Obtaining client information by answering telephone calls; interviewing clients; verifying information
- Determinate eligibility by comparing client information to requirements
- Establishing policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintaining communication equipment by reporting problems
- Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures
- Updating job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplishing sales and organization mission by completing related results as needed.
Education
Bachelor of Science - Psychology
UACJ-Universidad Autonoma De Ciudad Juarez
Ciudad Juarez, Chihuahua, Mexico09.2017
Skills
- Accounts Payable
- Accounts Receivable
- Billing
- Bookkeeping
- Customer Service
- Data Entry
- Event Coordination
- Excellent multi-tasking ability
- Expense Reporting
- Filing
- Human Resources
- Microsoft Office
- Office Management
- Organizational Skills
- Outlook
- Payroll
- Quickbooks
- Relationship Building
- Scheduling
- Supply Management
- Travel Coordination
- Typing
- Verbal Communication
- Workflow Planning
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Office Manager
Pegaso Energy Services, LLC
11.2019 - 01.2024
Accounts Receivable Manager
Branson Sherman Construction, Inc
09.2017 - 11.2019
Office Assistant
Royal Oilfield Services LLC
01.2017 - 09.2017
Customer Service Representative
TR Lodging Enterprises
01.2016 - 01.2017
Executive Assistant
Grupo Imperial Corporativo
01.2009 - 01.2013
Call Agent
Blue Cross Blue Shield
01.2007 - 01.2009
Bachelor of Science - Psychology
UACJ-Universidad Autonoma De Ciudad Juarez
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