Melissa Lee
Leesville,LA
Summary
Authorized to work in the US for any employer
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills.
Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Safety Tech position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Cleaning Crew
Robins Cleaning Services
05.2017 - Current
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Dusted ceiling fans and air vents to eliminate dirt buildup.
- Swept, mopped and sanitized wooden and tile floors.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Collected trash from floors within hallways, bathrooms and work areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Safety Technician
Turner Industries
07.2024 - 11.2024
- Assisted in accident investigations to determine root causes, prevent future occurrences, and maintain a safe work environment.
- Identified workforce safety violations and issued violations to maintain integrity of safety program.
- Updated contract, project and crew leaders with daily status reports on observations and incidents.
- Conducted new employee interviews, orientation and training and provided ongoing monitoring and evaluation.
- Monitored safety and assessed risk levels and mitigation strategies at industrial worksites and on construction jobs.
- Conducted ongoing job safety analysis for conformity to personal protective equipment guidelines and occupational safety procedures.
Safety Technician
Diversified Construction and Design LLC
03.2023 - 07.2024
- Assisted in accident investigations to determine root causes, prevent future occurrences, and maintain a safe work environment.
- Identified workforce safety violations and issued violations to maintain integrity of safety program.
- Updated contract, project and crew leaders with daily status reports on observations and incidents.
Firewatch\Toolroom Attendant
Diversified Construction & Design LLC
08.2021 - 10.2022
- Controlled tools inventory and ordered new supplies to meet expected demand, replacing broken or outdated tooling.
- Requisitioned stock to replenish inventory.
- Marked and identified tools and equipment using identification tag, stamps or electric marking tools.
- Issued tools and equipment to workers, maintaining records of tools and equipment issued and returned on log book.
- Monitored areas when welders were working and where other heat-related tasks were occurring.
- Utilized cell phones, two-way radios and other communication devices to make contact with work crew.
- Observed strict safety protocols to maintain personal and coworker safety.
Office Assistant
Quality Outdoor Products
07.2021 - 06.2022
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Answered phone calls and welcomed visitors to office.
- Collected and coded various documents to prepare for filing, storage and processing.
- Delivered exceptional customer service through direct communication with clients and team members.
- Maintained project-related records, contracts and change orders.
- Sent invoices to customers and made follow-up phone calls.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Shift Supervisor
CVS, CVS Health
12.2020 - 06.2021
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Monitored security and enforced loss prevention strategies during shift.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Upheld company standards and compliance requirements for operations.
- Checked orders for quality and completeness.
Shift Supervisor
CVS, CVS Health
10.2017 - 04.2019
- Opening and closing the store, maintaining cash registers and store safe, stocking, customer service, inventory
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Monitored security and enforced loss prevention strategies during shift.
- Evaluated and performed equipment maintenance to support operational goals.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
Cake Decorator
Market Basket
07.2011 - 08.2016
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Stocked shelves and ordered inventory when product stock became low.
- Produced frostings and creams for cakes and other edibles.
- Handled cash, credit card and check transactions.
- Organized store by returning merchandise to proper areas and restocked displays.
Cake Decorator/Baker
Walmart
04.2009 - 07.2011
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Stocked shelves and ordered inventory when product stock became low.
- Handled cash, credit card and check transactions.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
Osha 10 & 30 -
Osha
OnlineOsha 510 -
The University of Texas At Arlington
Arlington, TX10-2023
Phlebotomy Certificate in Phlebotomy -
Rosepine Medical School
Rosepine, LA07.2014
GED -
Vocational Technical Center
Leesville, LA03.2001
Skills
- Customer Service
- Customer Care
- Customer Support
- Call Center
- Customer Care (10 years)
- Certifications and Licenses
- Driver's license
- Assessments
- Customer Focus & Orientation — Expert
- February 2020
- Responding to customer situations with sensitivity
- Full results: Expert
- Conscientiousness — Highly Proficient
- Tendency to be well-organized, rule-abiding, and hard-working
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Team collaboration
- Efficient cleaning techniques
Timeline
Safety Technician
Turner Industries
07.2024 - 11.2024
Safety Technician
Diversified Construction and Design LLC
03.2023 - 07.2024
Firewatch\Toolroom Attendant
Diversified Construction & Design LLC
08.2021 - 10.2022
Office Assistant
Quality Outdoor Products
07.2021 - 06.2022
Shift Supervisor
CVS, CVS Health
12.2020 - 06.2021
Shift Supervisor
CVS, CVS Health
10.2017 - 04.2019
Cleaning Crew
Robins Cleaning Services
05.2017 - Current
Cake Decorator
Market Basket
07.2011 - 08.2016
Cake Decorator/Baker
Walmart
04.2009 - 07.2011
Phlebotomy Certificate in Phlebotomy -
Rosepine Medical School
GED -
Vocational Technical Center
Osha 10 & 30 -
Osha
Osha 510 -
The University of Texas At Arlington
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