Melissa Legarda
143-25 41 Avenue,NY
Summary
Dedicated and results-driven professional with a unique background in social work and sales. With years of experience in child protection services, I bring a strong foundation in relationship management, communication, and advocacy. Transitioned successfully into hospitality sales, achieving remarkable results through value-based selling, key account management, and strategic partnerships. Proven track record in B2B sales, exceeding targets, and using data insights to drive decisions. Passionate about sustainability, food waste reduction, and Too Good To Go's mission to create positive environmental impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Sales Coordinator
CitizenM Hotels
05.2022 - Current
- Utilized Salesforce to track sales activities, monitor key performance indicators, and optimize lead generation strategies.
- Streamlined sales processes to optimize efficiency, resulting in improved team productivity.
- Regularly participated in industry networking events, staying informed about competitor offerings while identifying potential strategic partnerships for long-term success.
- Developed strong client relationships for increased customer retention and satisfaction.
- Boosted regional sales by identifying and pursuing new business opportunities.
- Led B2B sales efforts, securing and nurturing relationships with key enterprise accounts in the hospitality industry, achieving revenue growth year-over-year.
- Successfully utilized the Jolt Effect methodology to overcome client objections and close complex deals
Hospitality Ambassador
CitizenM Hotels
06.2021 - 05.2022
- Demonstrated excellent problem-solving skills in resolving any complaints or conflicts that arose during a guest's stay.
- Acted as a liaison between guests and hotel staff to resolve issues quickly and effectively.
- Used GSG (guest satisfaction guaranteed) to communicate with other teams and closed approximately 30 cases a day.
- Improved internal communication among team members by implementing effective strategies such as daily briefings.
- Organized events at the hotel, ensuring seamless coordination between various departments for successful outcomes.
Social Work Intern
Parkinson's Resource Orgnztn
11.2020 - 06.2021
- Provided supportive counseling and crisis intervention during new diagnosis or extended hospital stay to aid in adjustment to illness and hospitalization
- Managed a team of three, kept organization and prioritization on top by using Kanban.
- Linked clients to community resources through case management and referrals
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
Social Work Case Manager
Child Protective Services
02.2019 - 11.2020
- Helped to foster conflict resolution among families and clients
- Attended meetings, training courses and conferences to advance professional knowledge
- Mediated conflict to ensure client's best interest and safety is maintained within facility and amongst family
- Assisted with finding appropriate treatment programs to address substance abuse issues
- Guided clients in diverse life facets such as job interview coaching, applications for assistance and recovering and counseling programs
- Enhanced client well-being by conducting comprehensive assessments and developing tailored care plans.
- Promoted self-advocacy skills among clients by providing information, tools, and encouragement to make informed decisions.
Education
Bachelor of Arts - Social Work
Arizona State University
Tempe, AZ01-2019
Skills
- B2B Sales & Account Management
- Relationship Building & Negotiation
- Salesforce & CRM Expertise
- Key Performance Indicators (KPIs)
- Data Analysis & Market Insights
- Leadership & Mentorship
- Sustainability & Environmental Advocacy
- Conflict Resolution & Problem Solving
- Strategic Sales Forecasting & Planning
Certification
- Certified Sales Professional (CSP)
- TIPS Certification (Training for Intervention ProcedureS) - Health Communications, Inc.
- Alcohol Server/Seller Certification - ServSafe Alcohol or TIPS.
- Electronic Reservation Systems Training Certifications – Specific to software used, like Amadeus, Sabre, etc.
- Security Awareness Training for the Hospitality Industry – ASIS International.
- Food Handler Certification - ServSafe or National Restaurant Association.
- Salesforce Certified Administrator
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Regional Sales Coordinator
CitizenM Hotels
05.2022 - Current
Hospitality Ambassador
CitizenM Hotels
06.2021 - 05.2022
Social Work Intern
Parkinson's Resource Orgnztn
11.2020 - 06.2021
Social Work Case Manager
Child Protective Services
02.2019 - 11.2020
Bachelor of Arts - Social Work
Arizona State University
Similar Profiles
ANNY MONTEROANNY MONTERO
Assistant Hotel Manager at CitizenM HotelsAssistant Hotel Manager at CitizenM Hotels
Taylor JamesTaylor James
Assistant Hotel Manager at CitizenM HotelsAssistant Hotel Manager at CitizenM Hotels
TATIANA BACKLUNDTATIANA BACKLUND
Assistant Hotel Manager at CitizenM HotelsAssistant Hotel Manager at CitizenM Hotels