Melissa Lehman
Bear Creek,PA
Summary
Accomplished Account Executive at Five Star Bath Solutions, adept in client relations and team collaboration, significantly increased client retention and sales. Leveraged data-driven insights and exceptional customer service skills to develop innovative solutions, enhancing revenue and operational efficiency. Expert in delegating and scheduling staff which delivers consistent sales results and customer satisfaction. Sharing insights and learnings from our local branch with high performing branches across the nation.
Friendly Bartender with exceptional communication and service skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons to ensure the guest experience is exceptional.
Overview
21
21
years of professional experience
Work History
Bartender
Jack Frost Ski Resort
White Haven, PA
12.2024 - Current
- Crafted and served a diverse range of cocktails and beverages, ensuring customer satisfaction.
- Managed bar inventory, ordering supplies to maintain optimal stock levels.
- Facilitated exceptional guest experiences in a fast-paced setting.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Account Executive Manager
Five Star Bath Solutions
Wilkes-Barre, PA
03.2024 - Current
- Increased client retention by building and maintaining strong relationships with corporate stakeholders and local staff.
- Participated in , video conferences, and networking events to generate leads and corporate training for new business opportunities.
- Delivered consistent sales results by scheduling sale members to key accounts depending on geographical location.
- Developed customized solutions for communication with clients across different lead platforms to increase overall revenue for the company.
- Manage multiple Sale Leads simultaneously while maintaining organization and prioritizing tasks efficiently for the entire team.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure all clients are satisfied.
Office Assistant - Bartender
The Indian Lake Spirits
Bear Creek Village, PA
02.2018 - 12.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced resource efficiency by enhancing current offerings to minimize overhead and developing measures that increase overall bar effectiveness.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Maintained a working relationship with local suppliers and FWGS to procure product.
Bartender, Server and Certified Trainer
Red Lobster Restaurant
Wilkes-Barre, PA
05.2005 - 05.2018
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Spearheaded Server Staff Training as a Certified Staff trainer.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Associate of Science - Radiologic Technology
Johnson College
Scranton PA06-2029
Real Estate Agent
NEPA Real Estate Academy
2022
Medical Coding And Billing
Penn Foster
2014
High School Diploma -
James M Coughlin High School
Wilkes Barre, PA06-2007
Skills
- Data-driven Insights
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Cash handling expertise
- Client Relations
- Strong negotiation skills
- RAMP Certified
- Strong multitasking
- Team player attitude
Timeline
Bartender
Jack Frost Ski Resort
12.2024 - Current
Account Executive Manager
Five Star Bath Solutions
03.2024 - Current
Office Assistant - Bartender
The Indian Lake Spirits
02.2018 - 12.2024
Bartender, Server and Certified Trainer
Red Lobster Restaurant
05.2005 - 05.2018
Real Estate Agent
NEPA Real Estate Academy
Medical Coding And Billing
Penn Foster
High School Diploma -
James M Coughlin High School
Associate of Science - Radiologic Technology
Johnson College