Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Leinbach

Blountville,TN

Summary

Dedicated to providing customer service excellence through a total customer experience. Recognized by peers and supervisors for knowledgeability, composure, and efficiency. Demonstrated ability to problem solve and resolve conflict; establish rapport with customers, dealerships, and district managers; and manage time wisely in a fast-paced environment.

Overview

23
23
years of professional experience

Work History

Kia Escalated Case Specialist

Agero
01.2018 - Current
  • Achieved higher success rates in cases through diligent research and meticulous documentation of evidence.
  • Collaborated with multiple departments for efficient coordination and optimal case outcomes.
  • Assisted in training new Case Specialists to ensure consistent quality of work across the team.
  • Established strong relationships with clients, understanding their needs and advocating on their behalf.
  • Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
  • Optimized workload management to handle high-volume cases without compromising accuracy or attention to detail.
  • Developed expertise in specialized areas of casework, becoming a go-to resource for colleagues seeking advice or guidance.
  • Exceeded performance expectations consistently by meeting deadlines while maintaining high-quality work standards.
  • Leveraged strong analytical skills to identify patterns or trends within complex data sets that informed decision-making processes during case resolutions.
  • Demonstrated adaptability and flexibility when handling challenging cases, employing creative problem-solving techniques to achieve successful outcomes.

Personal Assistant

The Journey Center
01.2015 - 07.2015
  • Maintained patient files in hard copy
  • Updated insurance billing information
  • Contacted patients regarding billing concerns or inquiries
  • Assisted with scheduling, payments, and correspondence.

Licensed Massage Therapist

Self
01.2001 - 01.2015
  • Performed administrative tasks such as updating patient records, processing payments, and managing inventory of supplies.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
  • Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
  • Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.

Education

BS - Vocal Music Education

East Tennessee State University
01.2014

Skills

  • Conflict resolution
  • Attention to Detail
  • Creation of templates & other job aids
  • Project Coordination
  • Case Planning
  • Legal Compliance
  • Progress Monitoring
  • Curriculum Design

Timeline

Kia Escalated Case Specialist

Agero
01.2018 - Current

Personal Assistant

The Journey Center
01.2015 - 07.2015

Licensed Massage Therapist

Self
01.2001 - 01.2015

BS - Vocal Music Education

East Tennessee State University

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Melissa Leinbach