Melissa Leonard
Overland Park,KS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant to the General Manager
K-Guard
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained inventory of office supplies and placed orders.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Administrative Office Assistant
Reflection Ridge Dental
03.2020 - 06.2024
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Black Canyon School
Phoenix, AZNo Degree - Estimates/contracting
Estimate Master University
Online Classroom12-2025
Skills
Customer service
- Data entry proficiency
- Meeting planning
- File organization
- Microsoft office expertise
- Calendar management
- Filing
- Scheduling
- Phone call answering
Timeline
Administrative Assistant to the General Manager
K-Guard
01.2025 - Current
Administrative Office Assistant
Reflection Ridge Dental
03.2020 - 06.2024
High School Diploma -
Black Canyon School
No Degree - Estimates/contracting
Estimate Master University