Melissa Leonardo
Exer Urgent Care
Compton,CA
Summary
Dedicated and compassionate Medical Assistant with experience supporting providers in primary care and urgent care settings. Skilled in patient intake, clinical procedures, phlebotomy, laboratory specimen collection, immunizations, EKGs, and electronic medical records. Recognized for strong communication, adaptability, and the ability to build trust with patients while delivering safe, efficient, and patient-centered care. Passionate about contributing to a collaborative healthcare team and making a positive impact through every patient interaction.
1
Certification
9
years of professional experience
2
Languages
Work History
Medical Assistant
9 Months- Provided high-quality patient care in a fast-paced urgent care setting, supporting pediatric and adult patients from intake through discharge.
- Obtained vital signs and documented medical histories, medications, allergies, and chief complaints in the electronic medical record (EMR).
- Assisted providers with examinations, wound care, splinting, injections, immunizations, EKGs, point-of-care testing, and in-office procedures.
- Performed phlebotomy and collected, processed, and prepared laboratory specimens for diagnostic testing.
- Supported occupational medicine services, including workers' compensation cases, pre-employment physicals, and drug and alcohol testing.
- Maintained clean, fully stocked exam rooms while educating patients on treatment plans, discharge instructions, and follow-up care.
Medical Assistant/Receptionist
1 Year 11 Months- Supported physicians in both primary care and urgent care settings, providing compassionate care to patients of all ages.
- Obtained vital signs and documented medical histories, medications, allergies, and chief complaints to support accurate clinical evaluations.
- Assisted with preventive care visits, chronic disease management, acute illnesses, and a variety of in-office procedures.
- Administered injections, collected laboratory specimens, and ensured proper specimen handling.
- Coordinated referrals, follow-up appointments, and patient education to promote continuity of care.
- Maintained exam room readiness, managed clinical supplies, and ensured accurate electronic medical documentation.
Team Leader
5 Years 8 Months- Earned a promotion to Team Leader within weeks by demonstrating strong leadership, initiative, and sound decision-making.
- Oversaw daily operations while ensuring guest safety and adherence to company safety policies and compliance standards.
- Resolved guest concerns by actively listening, assessing situations, and collaborating with leadership to implement effective solutions.
- Trained and supported team members, quickly adapting to new responsibilities and helping improve workflow efficiency.
- Delivered exceptional customer service by providing clear guidance, answering questions, and creating a positive guest experience.
- Thrived in a fast-paced, high-volume environment by remaining organized, professional, and composed under pressure.
Education
Medical Assistant Certification
High School Diploma
Skills
Appointment Scheduling
Manage Phones
EMR documentation
Autoclaving
Referrals
Vital signs
Injections
Venipuncture
Urinalysis
EKG
Snellen/Ishihara charts
Bandaging
Specimens Collection
Grievances
Hot/Cold applications
Phlebotomy
Wound Care
Certification
- EHR
- BLS/AHA
- Medical terminology
- HIPAA/OSHA
- Microsoft Word
- Keyboarding
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
Exer Urgent Care
11.2025 - Current
Medical Assistant/Receptionist
AME Medical Group, Inc
11.2023 - 10.2025
Team Leader
Knott's Berry Farm
09.2017 - 05.2023
Downey Adult School
Medical Assistant Certification
Paramount High School
High School Diploma