Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Letwinski

Farmington,MI

Summary

Multitalented individual with over 15 years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.

Overview

13
13
years of professional experience

Work History

Accounting Analyst

Dynamic Map Platform North America, Inc.
Livonia, MI
08.2019 - Current
  • Maintain all Accounts Payables/ Accounts Receivables.
  • Approving and processing all company expense reports.
  • Reconciliation of all corporate credit to expenses.
  • Created standard operating procedures for finance-related processes.
  • Identified cost saving opportunities through analysis of expense trends.
  • Researched and resolved issues with billing and invoices.

Executive Assistant/Office Manager

Dynamic Map Platform North America, Inc
Livonia, MI
08.2019 - Current
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Greeted visitors warmly upon arrival at the office premises.
  • Managed and tracked expenses to meet company budget requirements.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Managed office inventory and placed new supply orders.
  • Used judgment and initiative in handling confidential matters and requests.
  • Organized company events including holiday parties, team building activities .

Chief Compliance Officer

Feinberg Consulting
West Bloomfield, MI
09.2010 - 08.2019
  • Created training programs for employees to increase awareness of requirements related to their roles within the organization.
  • Ensured that corrective action plans are developed in response to any non-compliance issues discovered.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Fostered collaboration and development of new practices by business leaders.

Vice President Of Client Services

Feingberg Consulting
West Bloomfield, MI
04.2015 - 01.2018
  • Acted as a liaison between clients and internal teams to resolve any conflicts or discrepancies quickly.
  • Trained new staff on company policies, procedures, and customer service techniques.
  • Conducted regular performance reviews for team members to ensure job satisfaction and effectiveness.
  • Resolved escalated customer disputes in an efficient manner while upholding company values.
  • Supervised and coordinated the daily operations of the client service team, ensuring that all customer inquiries were addressed in a timely manner.
  • Collaborated with other departments to ensure customers' needs are met effectively.
  • Developed and implemented policies and procedures to improve customer service efficiency.
  • Managed accounts receivable activities including invoicing, collections.
  • Provided hands-on and proactive leadership to community services staff.
  • Spoke to community groups to explain and interpret purposes, programs, and policies.

Education

Associate of Applied Science - Paralegal Studies

Oakland Community College
Farmington Hills, MI
05-2012

Skills

  • Quality Management
  • Orientation and Training
  • Excellent Communication Skills
  • Collaboration
  • Relationship Building
  • Strategic Planning
  • Self Motivated
  • Organized
  • Customer -Oriented
  • Marketing

Timeline

Accounting Analyst

Dynamic Map Platform North America, Inc.
08.2019 - Current

Executive Assistant/Office Manager

Dynamic Map Platform North America, Inc
08.2019 - Current

Vice President Of Client Services

Feingberg Consulting
04.2015 - 01.2018

Chief Compliance Officer

Feinberg Consulting
09.2010 - 08.2019

Associate of Applied Science - Paralegal Studies

Oakland Community College

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Melissa Letwinski