Melissa Leuty
LINCOLN,NE
Summary
Dynamic Business Support Analyst with a proven track record at NTT DATA Services, enhancing team productivity through process optimization and automation. Skilled in problem-solving and customer service, I developed tailored training materials and effectively coached new hires, fostering a collaborative environment that improved overall team performance.
Professional in business support equipped with extensive experience in optimizing workflows and supporting key business initiatives. Known for fostering team collaboration and adaptability in dynamic settings. Skilled in data management and process improvement with focus on achieving results.
Overview
18
18
years of professional experience
Work History
BUSINESS SUPPORT ANALYST
NTT DATA Services
04.2012 - Current
- Optimized workflows to enhance team productivity, implementing process improvements and automating manual tasks.
- Streamlined business processes by identifying inefficiencies and implementing improvements.
- Developed custom training materials tailored specifically for internal teams'' needs, improving overall skill levels in key areas of expertise required by the role.
- Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
Receptionist
ResCare Workforce Services
09.2007 - 10.2010
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Organized and maintained files and records to ensure up-to-date documentation.
- Greeted visitors warmly, creating positive first impression of organization.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
High School Diploma -
Lincoln High School
Lincoln, NE06-2001
Skills
- Microsoft office
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Database management
- Data entry
- Customer service
- Relationship building
- Call center experience
Timeline
BUSINESS SUPPORT ANALYST
NTT DATA Services
04.2012 - Current
Receptionist
ResCare Workforce Services
09.2007 - 10.2010
High School Diploma -
Lincoln High School
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