Supervisor of cleaning
Melissa Levi
Vonmaur
Moline,IL
1
Certification
8
years of professional experience
Results-driven Stock Manager at Vonmaur with expertise in warehouse operations and performance monitoring. Enhanced inventory accuracy through strategic stock replenishment and effective team training. Proven ability to improve efficiency and foster a collaborative environment, ensuring operational excellence and customer satisfaction. Skilled in forklift operation and adept at problem-solving in fast-paced settings.
Work History
Stock Manager
3 Years 2 Months- Managed stockroom organization, ensuring merchandise was tagged, sorted, and accessible for sales floor replenishment.
- Coordinated inbound shipments, receiving procedures, and accurate product placement within inventory systems.
- Monitored stock levels, identifying shortages and restocking priorities to support daily selling activity.
- Maintained inventory accuracy through cycle counts, discrepancy review, and loss prevention procedures.
- Trained associates on stock handling, shipment processing, and organized storage standards.
- Collaborated with merchandising and sales teams to support floor sets, product transitions, and seasonal resets.
- Enforced safety, cleanliness, and compliance standards across stockroom and receiving areas.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
Supervisor
4 Years 4 Months- Supervised custodial crews, assigned daily routes, and verified completion of cleaning standards.
- Inspected facilities for quality, documented deficiencies, and coordinated prompt corrective cleaning.
- Trained new staff on safety procedures, chemical handling, and equipment operation.
- Scheduled employees, balanced workloads, and maintained coverage for shifts and special projects.
- Monitored supply inventory, ordered materials, and ensured availability of cleaning chemicals and equipment.
- Communicated with clients and facility contacts to address service requests and resolve concerns.
- Enforced compliance with sanitation standards, OSHA guidelines, and company cleaning procedures.
- Operated floor care equipment, including buffers, vacuums, and extractors, to support specialty cleaning tasks.
- Recorded inspection results, incident reports, and staffing updates for management review.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Customer Service Supervisor
4 Years 10 Months- Supervised customer service associates across front-end operations, ensuring prompt guest support and accurate transaction processing.
- Resolved escalated customer concerns with professional communication, protecting store reputation and customer satisfaction.
- Trained new associates on POS procedures, cash handling, and register accuracy standards.
- Monitored cashier performance, correcting service issues and reinforcing company policies.
- Coordinated daily front-end coverage, balancing staffing needs with customer traffic patterns.
- Maintained compliance with loss prevention, safety, and cash control procedures.
- Supported store opening and closing tasks, verifying register readiness and end-of-day reconciliation.
- Improved service consistency by coaching associates on teamwork, urgency, and customer interaction expectations.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
Education
High School Diploma
Certified Nursing Assistant - CNA
Skills
Warehouse operations
Forklift operation
Purchasing strategies
Stock replenishment
Performance monitoring
Accomplishments
28 years certified for OSHA
30 experience in cleaning
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
- Author of “Article Title,” published in Journal Name in Year.
- Documented and resolved Issue which led to Results.
Certification
OSHA certification 28 years
Certified nursing assistant 22 years
Timeline
Stock Manager
Vonmaur
05.2023 - 07.2026Read More
Supervisor
Midwest Janitorial Service
03.2022 - 07.2026Read More
Customer Service Supervisor
Ross Dress for Less
04.2018 - 02.2023Read More
Orr High School
High School Diploma
Read More
Scott Community College
Certified Nursing Assistant from CNA
Read More