Summary
Overview
Work History
Education
Skills
Timeline

Melissa Lewis

Savoy,IL

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15 years of relevant work experience to the team. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft Windows Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft . Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft software

Overview

15
15
years of professional experience

Work History

Patient Service Representative

Carle Clinic
04.2017 - 06.2021
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Used [Software] to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Facilitated communication between patients and various departments and staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Engaged with patients to provide critical information.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Resolved customer complaints using established follow-up procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Delivered support to medical staff in completion of patient paperwork.

Teacher's Assistant-

Clarksville Montgomery School System
09.2006 - 06.2015
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Maintained safety and security by overseeing students in recess environments.
  • Reviewed lesson material with students individually or in small groups.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.
  • Documented student progress and communicated with parents to keep informed.
  • Maintained safe and organized classroom environment, enabling efficient learning.
  • Provided extra support to students with special needs, facilitating their inclusion in mainstream education.
  • Enhanced student engagement by creating interactive learning activities.
  • Adapted teaching methods to suit different learning styles, increasing student satisfaction.
  • Increased class participation with introduction of innovative teaching aids.
  • Contributed to planning and execution of school events, fostering sense of community.
  • Assisted in coordination of parent-teacher conferences, enhancing communication between school and home.
  • Utilized educational technology to enhance teaching effectiveness.
  • Facilitated small group sessions, reinforcing lesson content for better comprehension.
  • Managed classroom behavior, creating conducive environment for learning.
  • Assisted in development of individualized education plans to meet diverse learning needs.
  • Conducted educational assessments to identify areas for improvement.
  • Assisted students in understanding difficult concepts, leading to improved test scores.
  • Organized resources and materials for outdoor educational activities, broadening learning environment.
  • Prepared visual aids for lessons, enriching learning experience.
  • Supported implementation of literacy programs, boosting reading skills.
  • Monitored student progress, providing feedback that contributed to improvement in academic performance.
  • Encouraged critical thinking through use of problem-solving activities in classroom.
  • Supported lead teacher in lesson preparation, ensuring materials were ready for class activities.
  • Collaborated with teachers to implement new curriculum guidelines, resulting in more comprehensive subject coverage.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Completed daily reports on attendance and disciplinary performance.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Mentored and tutored individual students needing additional help.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Taught courses under guidance of senior instructors.

Education

Parkland College, Champaign, IL
05.1987 -

Medical Coding-

Skills

  • Great customer service skills!
  • Special Education preschool aide
  • Multi line Phone knowledge
  • Computer skills
  • Helpful with coworkers to get the job done

Timeline

Patient Service Representative - Carle Clinic
04.2017 - 06.2021
Teacher's Assistant- - Clarksville Montgomery School System
09.2006 - 06.2015
Parkland College - ,
05.1987 -

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Melissa Lewis