Melissa Lewis
Levittown,PA
Overview
21
21
years of professional experience
Work History
Cashier
7-11
Levittown, PA
09.2003 - 12.2004
Cashier, Handled Money, Customer Servioce
Cashier
Wawa
Levittown, PA
11.2004 - 12.2006
Cashier
Medial Billing and Coding
Rosenman & Leventhal PC
Yardley, PA
04.2008 - 01.2011
- Adhered to all confidentiality requirements at all times.
- Solved unresolved customer issues.
- Trained staff on operating procedures and company services.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Assigned appropriate medical codes with a [number] percent accuracy rate.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Compiled and tracked outstanding balances owed to medical facilities.
- Accurately posted and sent out all medical claims.
- Compiled and tracked outstanding balances owed to medical facilities.
Waitress, Caterer
Michael's Restaurant
Morrisville, PA
03.2013 - 02.2015
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables according to type of event and service standards.
Hotel Administrator & Event Coordinator
The Temperance House
Newtown, PA
09.2015 - Current
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Set dining tables according to type of event and service standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.
- Helped with preparation, set-up, and service for catering events
- Set dining tables according to type of event and service standards.
- Answered telephone calls and responded to inquiries.
- Assigned patrons to tables suitable for their needs and according to rotation.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
- Collaborated with developers, advertisers and production managers to market products and services.
- Developed and implemented campaigns for email, online advertising, search engines and direct mail.
- Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
- Completed quarterly forecasting and monthly financial reviews.
- Greeted, registered and assigned rooms to guests of hotels or motels.
- Made and confirmed reservations.
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Verified customers' credit and established how the customer would pay for the accommodation.
- Computed bills, collected payments and made change for guests.
- Promoted the hotel brand through Travelclick,.Expedia, and Facebook.
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- Recommended top dining and entertainment options for guests in the Newtown area.
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- Verified customers' credit and established how the customer would pay for the accommodation.
Timeline
Hotel Administrator & Event Coordinator
The Temperance House
09.2015 - Current
Waitress, Caterer
Michael's Restaurant
03.2013 - 02.2015
Medial Billing and Coding
Rosenman & Leventhal PC
04.2008 - 01.2011
Cashier
Wawa
11.2004 - 12.2006
Cashier
7-11
09.2003 - 12.2004