Melissa Lewis
Fort Collins,CO
Summary
Having proven to excel in high-pressure environments, I am a team player with exceptional guest satisfaction and team performance. I am proud of my reviews and am tips certified. I have worked with a variety of POS systems and work hard at maintaining great relationships with repeat customers. I am strongly motivated with a strong work ethic.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Door 222
09.2018 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs. (TIPS CERTIFIED)
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Sales Associate
Sienna Tan
05.2020 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided teeth whitening procedures and infra red body wraps
Server
Zquila Mexican Resteraunt
09.2011 - 12.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Lutheran High School of The Rockies
Parker05.2008
Associate of Arts - General Studies
CU Denver
Denver05.2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Great Memory Retention
- Repeat customers
- Excellent reviews
Certification
TIPS certification
Timeline
Sales Associate
Sienna Tan
05.2020 - 05.2022
Server
Door 222
09.2018 - 07.2024
Server
Zquila Mexican Resteraunt
09.2011 - 12.2018
High School Diploma -
Lutheran High School of The Rockies
Associate of Arts - General Studies
CU Denver
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