Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Melissa Lewis

Williamsburg,VA

Summary

Professional with expertise in merchandising, skilled in inventory management, visual merchandising, and sales analysis. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable under pressure. Proven ability to lead and motivate teams, ensuring smooth operations and driving sales growth. Known for excellent organizational skills, effective communication, and keen eye for detail.

Overview

20
20
years of professional experience

Work History

General Merchandise Team Lead

Target
10.2019 - 02.2025
  • Trained new hires, ensuring all team members were well-versed in company policies and procedures.
  • Enhanced store sales by implementing strategic merchandise plans and visual displays.
  • Improved employee retention rates by providing regular feedback, recognition, and opportunities for growth within the company.
  • Enforced safety regulations among staff members to create a secure working environment that minimized risks of accidents or injuries onsite.
  • Streamlined inventory processes, reducing time spent on stock checks and reordering items.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.

Store Manager

Starbucks
01.2005 - 10.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed store organization, maintenance, and purchasing functions.
  • Submitted orders for new inventory.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.

Education

Associate of Applied Science - Business Administration

Western Kentucky University
Bowling Green, KY
05-1989

Skills

  • Store layout
  • Merchandise planning
  • Performance analysis
  • Promotional strategies
  • Stock control
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Attention to detail

Accomplishments

Manager of the Quarter 03/2009, 06/2010

Manager of the Year 2010

Timeline

General Merchandise Team Lead

Target
10.2019 - 02.2025

Store Manager

Starbucks
01.2005 - 10.2018

Associate of Applied Science - Business Administration

Western Kentucky University

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Melissa Lewis