MELISSA LEWIS
Cleburne,TX
Summary
Experienced security leader overseeing a team of 75 officers across multiple sites. Ensured compliance with certifications and training while fostering strong vendor relationships. Focused on safeguarding data, visitors, and vendors through effective team management and strategic planning.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Site Security Manager
GardaWorld Security
Dallas, TX
02.2026 - Current
- Oversaw daily security operations and personnel management at client sites.
- Coordinated incident responses, ensuring swift resolution and thorough reporting.
- Responded quickly to alarms or other emergency situations in order to ensure the safety of personnel and property.
- Monitored surveillance systems to maintain safety and security protocols.
- Conducted regular audits of physical security systems including access control systems, CCTV cameras and alarm systems.
- Investigated security breaches and took appropriate measures to minimize damage.
- Conducted investigations into security breaches, implementing measures to mitigate risks.
- Ensured compliance with safety regulations and legislation at all times.
- Trained and mentored security staff to improve performance and compliance.
- Supervised security staff on site and provided training as needed.
- Maintained detailed logs of visitors, contractors, and deliveries to enhance site security oversight.
- Inspected buildings, grounds and access points regularly to detect any security risks or violations.
- Coordinated response to emergencies such as fires, medical situations or intruders.
- Reviewed incident reports for accuracy and completeness before submitting them for review.
- Ensured effective security coverage by moving between different security posts. to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Performed bi-weekly payroll, set schedules, and dealt with rule infractions.
- Held routine and surprise drills to help security team members practice response plans.
- Managed the issuance and revocation of security badges and access rights for employees.
Site Training Manager
GardaWorld Security
Dallas, TX
02.2024 - Current
- Coached employees post-training to enhance performance and application of skills.
- Presented training courses for employees, utilizing various approaches such as lectures, demonstrations, role-playing, and group activities.
- Trained instructors and supervisors in effective training techniques and employee engagement strategies.
- Assessed training program effectiveness to identify areas for improvement.
- Led onboarding sessions for new hires in order to orient them into the organization's culture.
- Arranged on-the-job training for new hires.
- Maintained accurate records of course materials, attendance sheets, and evaluation forms.
Onsite Staffing Coordinator
Personnel Services
Waxahachie, TX
09.2019 - 02.2024
- Developed relationships with hiring managers to ensure staffing needs were met in a timely manner.
- Coordinated daily staffing requirements by engaging with employees to ensure coverage.
- Conducted phone screenings of candidates to assess qualifications, skills, experience, and other criteria.
- Matched applicants to job requirements by reviewing employment applications and job orders for qualifications.
- Hired employees and processed hiring-related paperwork.
- Scheduled and conducted new employee orientations.
- Resolved employee and client complaints by managing issues to achieve timely and satisfactory outcomes.
- Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals.
System Analyst
Johnson County
Cleburne, TX
09.2014 - 05.2019
- Resolved technical issues impacting system architecture and scalability.
- Tested new features prior to release in order to verify their correctness and stability.
- Developed test cases to validate system functionality and ensure accurate results.
- Provided application support and troubleshooting for complex software application issues.
- Provided technical support for applications in production environment by troubleshooting issues and recommending enhancements based on user feedback.
- Managed computer systems and programs to maintain efficient workflow.
Misdeemeanor Supervisor
Johnson County
Cleburne, TX
03.2008 - 09.2014
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Implemented disciplinary actions based on company policy guidelines.
- Led a team of 10 to ensure efficient workflow and productivity.
- Assigned tasks to team members based on individual strengths to optimize team performance and workflow.
- Developed training program for new employees on company policies, procedures, and work ethics to enhance onboarding experience.
- Streamlined record-keeping processes and organized documentation for efficient retrieval.
- Monitored and upheld CJIS regulations to protect sensitive data.
Education
Diploma - Legal Assistant
Iverson Business School
Arlington, TX05-2003
Skills
- Security operations
- Incident response
- Regulatory compliance oversight
- Physical security management
- Security team leadership
- Security staff development
- Security officer training
- New hire onboarding
- New employee training
- Technical training
- Process improvement
- Schedule management
- Team performance enhancement
- Security incident documentation
Certification
- Lay Rescue Adult Only Skill Evaluator-(Expires 4/2028), OSHA 10
Timeline
Site Security Manager
GardaWorld Security
02.2026 - Current
Site Training Manager
GardaWorld Security
02.2024 - Current
Onsite Staffing Coordinator
Personnel Services
09.2019 - 02.2024
System Analyst
Johnson County
09.2014 - 05.2019
Misdeemeanor Supervisor
Johnson County
03.2008 - 09.2014
Diploma - Legal Assistant
Iverson Business School