Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Lewis

Summary

Driving team success at Sas by leading strategic planogram implementations and optimizing space efficiency. Enhanced customer satisfaction at Abrams through precise order management and training initiatives. Skilled in problem-solving and communication, consistently delivering results. Recognized for adaptability and attention to detail, ensuring seamless operations and fostering positive environments across diverse roles.

Overview

14
14
years of professional experience

Work History

Cleaning Crew Member

Final Touch Cleaning
Charlotte, North Carolina
02.2016 - 2020
  • Cleaned residential and commercial spaces, following detailed checklists and quality standards.
  • Sanitized bathrooms, kitchens, and high-touch surfaces using approved cleaning products and safety procedures.
  • Vacuumed, swept, and mopped floors to maintain consistent cleanliness across assigned areas.
  • Removed trash, replaced liners, and organized supplies for efficient room turnover.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.

Lead

Sas
Wilson, NC
03.2022 - Current

I’m in charge of running a team. We have to read a Planogram. We have to set the sections accordingly to Planogram. Sometimes we have to move shelves so we have to read a tape measure. We also have to clean the area.

Waitress

Abrams
Tarboro, NC
01.2013 - 01.2015
  • Managed guest orders accurately using POS systems and communicated special requests to kitchen staff.
  • Trained new servers on table service standards, menu knowledge, and efficient dining room flow.
  • Coordinated timely food delivery by monitoring ticket status and prioritizing busy section needs.
  • Resolved guest concerns professionally, maintaining positive service and repeat customer satisfaction.
  • Processed payments, balanced cash drawers, and handled checkout transactions with accuracy.
  • Recommended menu items and daily specials to support sales and enhance guest experience.

Education

No Degree -

South West High School
Pinetops, NC

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Lead

Sas
03.2022 - Current

Cleaning Crew Member

Final Touch Cleaning
02.2016 - 2020

Waitress

Abrams
01.2013 - 01.2015

No Degree -

South West High School
Melissa Lewis