Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Lewis Hathaway

Battle Ground

Summary

Dedicated professional with a strong foundation in patient intake and administrative support, complemented by a proven ability to enhance patient onboarding processes and elevate satisfaction levels. Expertise in patient data management ensures accuracy and efficiency, while effective communication skills foster positive interactions with patients and team members. Committed to delivering exceptional service and improving operational workflows within healthcare settings. Eager to contribute to a dynamic team focused on providing high-quality patient care.

Overview

33
33
years of professional experience

Work History

Patient Intake Coordinator Supervisor

FORA HEALTH
12.2018 - Current
  • Manage patient intake team
  • Oversee and improve intake processes
  • Hire and train intake coordinators
  • Ensure compliance and quality
  • Facilitate communication and resolve complex issues
  • Verify insurance benefits and assist patients with financial obligations

Scale House Clerk

WASTE CONNECTIONS VANCOUVER, WA
01.2016 - 12.2018
  • Weigh vehicles in and out and calculate payment.
  • Ensure loads are safe and do not contain hazardous materials.
  • Perform clerical and general office duties.
  • Microsoft Office

Technical Support Agent

XEROX PORTLAND, OR
10.2013 - 09.2015
  • Confer with customers by telephone to provide information and resolve issues about products or services, enter account changes, cancel accounts, obtain details of complaints and resolve.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect payments, or make payment arrangements.

Shipping and Receiving

WALMART ABERDEEN WA
11.2000 - 09.2009
  • Examine contents against manifests, invoices, or orders to verify accuracy of incoming shipments.
  • Prepare documents, such as bills of lading to route materials and maintain inventory records.
  • Record shipment data, such as charges, damages, or discrepancies for accounting purposes.

Waitress

CHANNEL POINT VILLAGE HOQUIAM, WA
12.2006 - 10.2007

Residential Support Staff Supervisor

TWIN HARBORS GROUP HOME ASSOCIATION ABERDEEN, WA
08.1992 - 11.2000
  • Develop and implement care plans.
  • Recruit and train workers in proper procedures and operations.
  • Observe and evaluate workers' performance to ensure quality service and compliance.
  • Take disciplinary action to address performance problems.

Education

Associates - Business

UNIVERSITY OF PHOENIX
PORTLAND, OR
07.2013

General Studies Diploma - undefined

J.M. WEATHERWAX HIGH SCHOOL
ABERDEEN, WA
06.1992

Skills

  • Demonstrated excellence in customer service
  • Strong verbal and written communication skills
  • Collaborative team member
  • Responsible and dedicated to producing high-quality work
  • Safety-oriented mindset
  • Dependable and punctual with an exemplary attendance record
  • Effective problem-solving abilities
  • Meticulous attention to detail
  • Highly organized and efficient
  • Patient confidentiality
  • Insurance verification
  • Data entry proficiency

Timeline

Patient Intake Coordinator Supervisor

FORA HEALTH
12.2018 - Current

Scale House Clerk

WASTE CONNECTIONS VANCOUVER, WA
01.2016 - 12.2018

Technical Support Agent

XEROX PORTLAND, OR
10.2013 - 09.2015

Waitress

CHANNEL POINT VILLAGE HOQUIAM, WA
12.2006 - 10.2007

Shipping and Receiving

WALMART ABERDEEN WA
11.2000 - 09.2009

Residential Support Staff Supervisor

TWIN HARBORS GROUP HOME ASSOCIATION ABERDEEN, WA
08.1992 - 11.2000

General Studies Diploma - undefined

J.M. WEATHERWAX HIGH SCHOOL

Associates - Business

UNIVERSITY OF PHOENIX

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