Melissa L. Garcia
Las Vegas,NM
Summary
Adept at driving operational success, I significantly enhanced efficiency and profitability at G6 Hospitality's Motel 6. By mentoring over 16 staff in customer service and leveraging skills in financial analysis and human resources management, I consistently exceeded margin targets and improved staff retention, establishing a reputation for exceptional leadership and strategic planning.
Overview
29
29
years of professional experience
Work History
General Manager
G6 Hospitality
Santa Fe, NM
08.1995 - Current
- Company Overview: Motel 6
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Maximized efficiency by coaching and mentoring 16 + personnel on Customer Service, principles, industry practices, company procedures and Hotel key system
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Received superior customer service satisfaction scores for 10 consecutive quarters
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Assessed financial statements and Optimizer reports to evaluate Monthly/ Yearly performance, develop targeted improvements and implement changes resulting in Positive Flow thru
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Worked directly with upper management, General Managers, and Director of operations to brainstorm, discuss strategy and mitigate staffing issues
- Identified and capitalized on community business opportunities with effective networking
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Coordinated quarterly leadership workshops for entire Area/ Regio to educate team members on best practices to optimize productivity
- Trained, coached and mentored staff to ensure smooth adoption of new Clean Team program
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development
- Designed modern employee recognition program which boosted productivity and improved morale
- Motel 6
Skills
- Scheduling
- Interpret Financial Statements
- Human resources management
- Staff training/development
- Timeline management
- On Boarding/ Paperwork
- QuickBooks
- Organized
- Effective leader
- Verbal and written communication
- Budget administration
- Bilingual
- Excel
- Word
Languages
Spanish
Professional
References
References available upon request.
Timeline
General Manager
G6 Hospitality
08.1995 - Current
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