Melissa L. Glenn
West Palm Beach
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
9
9
years of professional experience
Work History
Unit Secretary
US Renal Care
Boynton Beach
08.2021 - Current
- Demonstrated knowledge of Pearl Care principles to enhance patient experience.
- Scheduled patient doctor appointments to ensure timely access to care.
- Performed document scanning for efficient integration into patient charts.
- Managed phone calls to address inquiries and provide information.
- Prepared educational documents to inform patients about health-related topics.
- Facilitated faxing of documents to various entities for seamless communication.
HIM Specialists
Sanitas Medical Center
Wellington
01.2019 - 05.2021
- Demonstrated expertise in eClinicalWorks for efficient patient management.
- Executed internet faxing of documents to various entities for seamless communication.
- Gathered patient information from diverse sources to ensure comprehensive data collection.
- Maintained confidentiality of patient records to uphold privacy standards.
- Organized and updated medical records systematically for improved accessibility.
- Handled extensive volumes of medical records, ensuring accuracy and completeness.
- Implemented best practices for maintaining integrity of patient information.
- Utilized organizational skills to streamline medical record management processes.
Unit Secretary
Good Samaritan Medical Center
West Palm Beach
03.2016 - 08.2018
- Welcomed patients, families, and guests to the floor with professionalism.
- Managed communication flow at nurse’s station to enhance coordination.
- Communicated updates to family members regarding loved ones’ conditions.
- Ensured confidentiality of all patient data in compliance with regulations.
- Performed clerical duties, including maintenance and organization of patient records.
- Adapted chart organization to meet changing environments and demands.
- Facilitated breakdown of medical charts for efficient record keeping.
Education
High School Diploma -
Adult Education
West Palm Beach, FL01.2005
Skills
- Medical terminology expertise
- Data entry proficiency
- Attention to detail
- Relationship management
- Electronic information systems knowledge
- Organizational abilities
- Self-motivation
- Proactive approach
- Professional demeanor
- Communication skills
- Time management
Timeline
Unit Secretary
US Renal Care
08.2021 - Current
HIM Specialists
Sanitas Medical Center
01.2019 - 05.2021
Unit Secretary
Good Samaritan Medical Center
03.2016 - 08.2018
High School Diploma -
Adult Education
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