Melissa Lilley
Tampa,FL
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
21
21
years of professional experience
Work History
Licensed Insurance Agent
Alfa Insurance
06.2023 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Server
Duncan's On The Gulf
02.2020 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Service Manager
The Brunchery
10.2018 - 02.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Server Manager
Snellgrove's Restaurant
02.2003 - 10.2018
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Education
Concord Career Institute Tampa
Tampa, FL06.1997
High School Diploma -
Brandon High School
Brandon, FL05.1993
Skills
- Insurance sales expertise
- Risk Assessment Knowledge
- Insurance product expertise
- Client Relationship Management
- Goal Oriented Approach
- Customer Service
- Customer follow-up
- Auto insurance
- Quotes and sales
- Policy Renewals
- Client needs analysis
Timeline
Licensed Insurance Agent
Alfa Insurance
06.2023 - Current
Server
Duncan's On The Gulf
02.2020 - 01.2023
Service Manager
The Brunchery
10.2018 - 02.2020
Server Manager
Snellgrove's Restaurant
02.2003 - 10.2018
Concord Career Institute Tampa
High School Diploma -
Brandon High School
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