MELISSA LILLY
Independence,KY
Summary
Efficient team player with a strong background in workflow management and equipment operation. Expertise in production deadline management and workstation organization has led to measurable process improvements. Proficient in product inspection and promoting a collaborative work environment, consistently achieving and exceeding targets.
Overview
15
15
years of professional experience
Work History
Driver/Customer Service Representative
Got-A-Go Septic Pumping Northern Kentucky
Independence, Kentucky
11.2024 - Current
- Operated septic pumping trucks for residential and commercial clients.
- Conducted routine maintenance on pumping equipment to ensure optimal performance.
- Assisted customers with scheduling appointments and service inquiries.
- Trained new drivers on company protocols and best practices for operations.
- Communicated effectively with clients regarding service procedures and requirements.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Pumped campers/RVs, black water tanks and luxury restroom trailers.
- Filled fresh water tanks.
- Deliver and pick up a variety of different units including portable restrooms, hand wash stations and black water tanks.
- Refilled water supplies and offloaded waste from units at the end of each route.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Processed orders, returns, and account updates in customer service systems.
Domestic Sorter
DHL E-commerce
Hebron, KY
02.2023 - 10.2024
- Adjusted sorting equipment settings to maintain optimal performance levels.
- Coordinated with team members on task assignments and workflow changes to enhance overall efficiency.
- Maintained steady work pace to ensure timely task completion. to ensure expedited completion of tasks.
- Performed various physical tasks including pulling, reaching, bending, climbing, and kneeling. of physical activities, including pulling, reaching, bending over, climbing and kneeling.
- Trained new sorter employees on proper procedures and techniques to ensure adherence to operational standards.
- Staged completed orders in designated areas for loading onto trucks.
- Wrapped and secured pallets to prevent damage during transportation.
- Assembled and repackaged items into containers and boxes for shipment.
- Operated various warehouse equipment e.g., pallet jacks safely and responsibly.
- Communicated effectively with team members regarding task assignments and workflow changes.
- Assisted in training new sorter employees on proper procedures and techniques.
- Used computers to generate shipping labels and update inventory.
Manager
Pretzel Twister
Florence, KY
08.2011 - 02.2023
- Ran shifts effectively to promote quality products and guest service.
- Hired, trained, and mentored new employees to build a skilled and cohesive team.
- Monitored inventory levels, placing orders.
- Managed daily operations of department, optimizing workflow and team performance.
- Managed daily workloads by organizing schedules and delegating tasks.
- Delivered excellence in guest service and quality control of operations to attain the company mission.
- Used approved recipes and established methods to meet bakery specifications.
- Prepared ingredients for each upcoming day's production schedule.
- Cleaned and sterilized equipment daily after store closing.
- Operated baking equipment such as mixers, ovens, scales etc.
- Collaborated with team members to complete large orders efficiently.
- Handled special requests from customers for custom orders or dietary restrictions.
- Weighed ingredients using scales to maintain precise measurements.
- Assisted customers with product selection by answering questions about ingredients and preparation methods.
- Troubleshot issues with recipes or equipment when inconsistencies arose in final products.
- Purchased ingredients from suppliers to ensure fresh stock availability. and supplies to maintain stock.
- Maintained cooking, service and storage areas in strict compliance with health code requirements.
- Avoided product loss with consistent use of first-in-first-out processes for supplies.
- Built a positive reputation with consistently high-quality and delicious baked goods.
- Handled store opening and closing with consistent attention to established requirements.
- Monitored floor stock levels and assisted in replenishing merchandise.
- Coordinated employee schedules to ensure adequate staffing during all shifts.
- Managed cash register, including processing sales transactions and maintaining accurate cash drawer.
- Opened and closed store according to established procedures.
- Followed strict health and safety standards for employee and consumer protection.
Secretarial Assistant
Energy Trend Solutions
Cincinnati, Ohio
01.2013 - 01.2022
- Drafted professional correspondence such as letters, emails, memos on behalf of management.
- Operated photocopier and distributed documents to ensure timely access for staff.
- Reorganized filing systems to enhance efficiency and streamline document retrieval.
- Drafted professional correspondence including letters, emails, and memos to support management communication.
- Operated photocopier and distributed document copies to relevant staff.
- Processed and tracked payments for company invoices.
- Kept entryways, common areas and public spaces presentable and clean.
- Wiped down surfaces, including countertops, tables, and desks.
- Vacuumed carpets and rugs to maintain tidy appearance.
- Swept and mopped floors in various rooms and hallways.
Education
Diploma -
Boone county high school
Florence, KYSkills
- Equipment operation
- Vehicle operation
- Pre-trip inspection
- Materials transport
- Product inspection
- Driver training
- Customer service
- Customer relations
- Payment processing
- Deadline management
- Organizational skills
- Multitasking
- Team collaboration
- Problem-solving
- Food safety
- Relationship building
Languages
English, Native
Middle Initial
M
Timeline
Driver/Customer Service Representative
Got-A-Go Septic Pumping Northern Kentucky
11.2024 - Current
Domestic Sorter
DHL E-commerce
02.2023 - 10.2024
Secretarial Assistant
Energy Trend Solutions
01.2013 - 01.2022
Manager
Pretzel Twister
08.2011 - 02.2023
Diploma -
Boone county high school