Melissa Lindsey
La Puente,CA
Summary
Proven leader and efficient problem-solver, adept in Microsoft Excel and fostering customer relationships, significantly enhanced operational efficiency at Escape Lounges/MagUSA. Leveraged expertise in account management and office administration to drive business growth, achieving a high client retention rate. Skilled in team mentoring and strategic planning, consistently exceeding performance goals. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Tytan International
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Account Manager
Macro Industries
07.2020 - 02.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Developed and implemented strategies to increase client retention.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Contributed to event marketing, sales and brand promotion.
General Manager
Escape Lounges/MagUSA
08.2012 - 06.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Collaborated with cross-functional teams to develop innovative solutions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Education
Associate of Arts - General Office Services
Citrus College
Glendora, CA06.2025
High School Diploma -
Alta Loma High School
Alta Loma, CA06.1997
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- Microsoft Outlook
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Clerical Support
- Database entry
- Data organization
- Calendar Management
- Invoice Processing
- Mail handling
- Microsoft PowerPoint
- Data Collection
- Spreadsheets
- Bookkeeping
- Account Management
- Quick books
- Sage 300
Timeline
Administrative Assistant
Tytan International
02.2023 - Current
Account Manager
Macro Industries
07.2020 - 02.2023
General Manager
Escape Lounges/MagUSA
08.2012 - 06.2020
Associate of Arts - General Office Services
Citrus College
High School Diploma -
Alta Loma High School
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