MELISSA LINDSEY
La Puente,CA
Summary
Accomplished Account Manager at Tytan International with expertise in CRM software and strategic planning. Excelled in enhancing customer satisfaction, achieving 100% positive reviews. Demonstrated effective communication and problem-solving skills, fostering strong client relationships. Proven track record in data entry accuracy and multi-task management, driving business growth and operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Manager-Data Entry
Tytan International
07.2021 - 11.2025
- As an account manager, my primary focus was ensuring customer satisfaction while maintaining accurate account files and delivering exceptional customer service.
- Quick books 2024
- Sage 360 2023
- Microsoft word, excel, power point
- CRM
- Account Manager/handling multiple accounts and customer relationships
- Full-time customer service rep/sales
- Verifying data accuracy
- Filing and data archiving
- Cold calling & prospecting
- Worked with cross-functional teams to improve customer satisfaction.
- Resolving customer complaints and inquiries per day, receiving 100% positive customer reviews.
- Creating Quotes/Pricing
- Strategic Sales & Business Planning
- Accounts payable – weekly account payment review.
- Customer service – answering phones calls, sales calls.
- Data entry – inputting, updating, and maintaining information into the company computer, database, or spreadsheet.
- Freight- Schedule pickups with freight carriers, BOL, and drop offs.
- Shipping and receiving, movement of company product, goods.
- Inventory – Monthly product counts.
General Manager/Marketing/Sales
MagUSA Escape Lounges
Ontario
08.2015 - 06.2021
- Responsible for two locations at Airport.Ontario
- Responsible for monitoring security systems and surveillance cameras while ensuring compliance with TSA regulations in high-security environment.
- Responsible for marketing, social media and airport events.
- Responsible for the supervision and coordination for all employees on a day-by-day basis.
- Responsible for bi-weekly payroll and timekeeping, including completion of the correct paperwork for new hires and terminations.
- Accounting, billing and vendor updates.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of parties involved.
- Weekly counting and management of all inventories.
- Traveling to different states, opening and supporting the new locations.
- Responsible for auditing and inputting invoices.
- Responsible for power point presentations involving location updates.
- Airport marketing, signage and brand.
- SERVsafe Certified for the front and back of the house.
- Ontario Airport
Restaurant Manager, Banquet Coordinator/ Marketing
Mimi’s Café
Yorba Linda / Downey / Rancho Cucamonga / Whittier
05.2014 - 08.2015
- Responsible for hiring, training, and development of new front of house staff.
- Responsible for Marketing and Promoting special events.
- Responsible for supervision and coordination of front of house staff members on a shift by shift.
- SERV safe Certified for Front and Back of the House.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Restaurant Manager
Elephant Bar Restaurant
Burbank / Downey/ Orange County / Montclair / West Covina / San Bernardino
10.2007 - 05.2014
- Oversaw front and back of house personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Monitored guest satisfaction surveys and implemented action plans resulting in 94% overall satisfaction.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Weekly counting and management of all food and bar inventory.
- Maintained health, safety, sanitation, and quality controls as outlined by county and state regulations.
- Responsible for hiring, training, and development of new front of house staff.
- Responsible for weekly auditing/inputting of all invoices.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Assisted General Manager with weekly P/L statements, cost journals, and profit and growth strategies.
Server, Bartender, Shift Leader, Corporate Trainer
Elephant Bar Restaurant
Burbank, CA
11.1999 - 10.2007
- Provided guests with the highest level of customer service.
- Maintained policies and procedures as outlined in company standards.
- Lead front of house trainer for 15 new store openings.
- Responsible for supervision and coordination of front of house staff members on a shift by shift basis.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Education
associate degree - General Education
Citrus College
Glendora, CA06.2000
Skills
- Customer relationship management
- Account management
- Data entry accuracy
- CRM software
- Effective communication
- Customer service
- Client relationship management
- Multi-task management
- Invoice balancing
- Payment collecting
- Hospitality and accommodation
Certification
SERVSafe Certified
Timeline
Account Manager-Data Entry
Tytan International
07.2021 - 11.2025
General Manager/Marketing/Sales
MagUSA Escape Lounges
08.2015 - 06.2021
Restaurant Manager, Banquet Coordinator/ Marketing
Mimi’s Café
05.2014 - 08.2015
Restaurant Manager
Elephant Bar Restaurant
10.2007 - 05.2014
Server, Bartender, Shift Leader, Corporate Trainer
Elephant Bar Restaurant
11.1999 - 10.2007
associate degree - General Education
Citrus College